Brady's Service and Repair

I cannot under any circumstances recommend Brady Reed as a repair person. I initially got in touch with him on Thumbtack in mid August and after two visits to my home, a small flood in my laundry room, several attempts to reach out, I’m now out $399 and still have a broken washing machine. On hi…

I cannot under any circumstances recommend Brady Reed as a repair person. I initially got in touch with him on Thumbtack in mid August and after two visits to my home, a small flood in my laundry room, several attempts to reach out, I’m now out $399 and still have a broken washing machine. On his second attempt to fix it (after waiting a week to get the part that was supposed to be “overnighted” then down-graded to “two-day priority,” he told me that he was going to have his friend come to fix the washing machine and that he would pay for it. He told me a couple times that his friend would get in touch with me and he never did. After many attempts to get him by text and phone he occasionally returned my call picked up the phone or texted me back. The last time I spoke on the phone with him was Thursday Sept 10th. I called him from another phone and he answered! He was surprise to hear my voice. He said he would call me back in 15 minutes. He actually did and told me that he was going to refund me $250 and return the part that he took. He said he would leave it at my house at 1 PM on Friday the 11th. On Friday, September 11th at 3:24 PM, Mr. Reed sent me a text message, “I wanted to give you a heads up I have not made it over to that side of town yet. Still making my way that way.” I wrote back, “OK thanks for letting me know.” At 7:15 on September 11th I was not home so I texted him, “did you ever make your way over yet? I am still not home.” He did not reply. Later that night when I returned I saw he had not been to my home. I texted him, “I see you didn’t get over here today. How about I come to you tomorrow?” No reply. I called him five times on Saturday, September 12th and sent him a message on Thumbtack. I called him again at 5:09 PM on Monday, September 14. No answer. I sent him a text message at 6:20 PM. During these weeks as I slowly realized he was conning me. I always want to see the good in all and treated Mr. Reed with respect and kindness and remained patient throughout this whole ordeal.