Renada Clayborne — Jul 14, 2026
This company is the worst with the worst customer service. I will be filing a formal complaint with Medicaid and I advise if they …
This company is the worst with the worst customer service. I will be filing a formal complaint with Medicaid and I advise if they have given you problems please file a complaint with MAS and Medicaid. First time using the NEMT service for my mom who has dialysis. The cancelled her ride within the hour of her pick up time and never informed her. The MAS could not find her another ride in time. When I called the company to ask them what happened the guy who answered was rude and had no customer service skills at all. Never apologized nothing! Please do not patron with this company. They are horrible
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This company is the worst with the worst customer service. I will be filing a formal complaint with Medicaid and I advise if they have given you problems please file a complaint with MAS and Medicaid. First time using the NEMT service for my mom who has dialysis. The cancelled her ride within the h…
This company is the worst with the worst customer service. I will be filing a formal complaint with Medicaid and I advise if they have given you problems please file a complaint with MAS and Medicaid. First time using the NEMT service for my mom who has dialysis. The cancelled her ride within the hour of her pick up time and never informed her. The MAS could not find her another ride in time. When I called the company to ask them what happened the guy who answered was rude and had no customer service skills at all. Never apologized nothing! Please do not patron with this company. They are horrible
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ava correa — Dec 20, 2024
i work in hospital so we often need transport for our patient's, and i can confirm this is by far the worst experience i've had, n…
i work in hospital so we often need transport for our patient's, and i can confirm this is by far the worst experience i've had, not only did the secretary and driver of the business waste the hospitals time but also their own and then continued to blame me and my staff for it. this started by scheduling a regular ride and on the phone i said they can meet the patient at the main entrance. they ended up being late so i called and when i did the woman on the other end of the phone was very annoyed and arrogant, she ended up saying that her driver was on site and has been for the past 20 minutes all while she is complaining about how very busy they are. This left me very confused because my office has a window that has a perfect look out to the main entrance of our hospital, and there was no car there... so i told her that and she said she would call her driver and she hung up on me before i could say anything else, then i waited some more until i saw a car about 10 minutes later so i called again to confirm if that was in fact there agency car, and it was the same women i spoke to the first time (still very rude) she said that it was her car and that patient should have been down there, we have to wheel our patients down that's why we like to go when the ride is actually there, this time on the phone call she had claimed her driver had now been waiting for 40 minutes and even went in the hospital to use the bathroom? i was fed up at this point because this patient just wanted to go home and they were clearly lying and incompetent, so i tried to explain to this women that they wouldn't have been waiting this long if they showed up on time in the right spot, and then she yelled at me and told me i was lying and hung up... like ok? then one of my coworkers had to call her to confirm again because she likes to hang up before its time, and she told my coworker they need to teach me how to do my job... ok lady.
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i work in hospital so we often need transport for our patient's, and i can confirm this is by far the worst experience i've had, not only did the secretary and driver of the business waste the hospitals time but also their own and then continued to blame me and my staff for it. this started by sched…
i work in hospital so we often need transport for our patient's, and i can confirm this is by far the worst experience i've had, not only did the secretary and driver of the business waste the hospitals time but also their own and then continued to blame me and my staff for it. this started by scheduling a regular ride and on the phone i said they can meet the patient at the main entrance. they ended up being late so i called and when i did the woman on the other end of the phone was very annoyed and arrogant, she ended up saying that her driver was on site and has been for the past 20 minutes all while she is complaining about how very busy they are. This left me very confused because my office has a window that has a perfect look out to the main entrance of our hospital, and there was no car there... so i told her that and she said she would call her driver and she hung up on me before i could say anything else, then i waited some more until i saw a car about 10 minutes later so i called again to confirm if that was in fact there agency car, and it was the same women i spoke to the first time (still very rude) she said that it was her car and that patient should have been down there, we have to wheel our patients down that's why we like to go when the ride is actually there, this time on the phone call she had claimed her driver had now been waiting for 40 minutes and even went in the hospital to use the bathroom? i was fed up at this point because this patient just wanted to go home and they were clearly lying and incompetent, so i tried to explain to this women that they wouldn't have been waiting this long if they showed up on time in the right spot, and then she yelled at me and told me i was lying and hung up... like ok? then one of my coworkers had to call her to confirm again because she likes to hang up before its time, and she told my coworker they need to teach me how to do my job... ok lady.
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Fay Sedore — Aug 17, 2020
All of their drivers are ALWAYS kind, courteous, and caring. They are respectful, do all in their power to make you comfortable, a…
All of their drivers are ALWAYS kind, courteous, and caring. They are respectful, do all in their power to make you comfortable, and get you to your appointments on time. I have used others when I had no choice, but they are # 1 in the taxi industry. They are the very best in comfort, care, and reliability!
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All of their drivers are ALWAYS kind, courteous, and caring. They are respectful, do all in their power to make you comfortable, and get you to your appointments on time. I have used others when I had no choice, but they are # 1 in the taxi industry. They are the very best in comfort, care, and rel…
All of their drivers are ALWAYS kind, courteous, and caring. They are respectful, do all in their power to make you comfortable, and get you to your appointments on time. I have used others when I had no choice, but they are # 1 in the taxi industry. They are the very best in comfort, care, and reliability!
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