Blaine Buford Consulting

IVR and telecommunication consulting services for the enterprise and contact center environments. Specializing in technology environment optimization with a focus on driving value from selection, deployment and long term management of hosted and on-p...

IVR and telecommunication consulting services for the enterprise and contact center environments. Specializing in technology environment optimization with a focus on driving value from selection, deployment and long term management of hosted and on-premise IVR and telecommunications solutions and services. Providing telecom audits, VoIP migrations, vendor negotiation and management, telecommunications expense management, telecom project management, telecom developments. Evaluation and identification of applications and opportunities utilizing VoIP, IVR, CTI, WFM and Speech Recognition technologies to improve business processes and customer communications. Complete IVR audit from technology and assessment through IVR call flow and design. IVR vendor selections of both hosted and on-premise IVR solutions. Developing specific recommendations with related cost/benefit and ROI potential