Taylor & Francis Group

My experience with this company was absolutely terrible. I purchased the book November 25th and paid an extra $10 for 3-5 day shipping. On December 1st, I reached out to the company both by email and phone expressing that I did not receive a shipping confirmation and would like to cancel the order. …

My experience with this company was absolutely terrible. I purchased the book November 25th and paid an extra $10 for 3-5 day shipping. On December 1st, I reached out to the company both by email and phone expressing that I did not receive a shipping confirmation and would like to cancel the order. Because the book took too long, I had to purchase the ebook to complete my classwork. After going back and forth with this company, I was told I could not cancel the item because it was already shipped. I asked to cancel the order on December 1st, and the company SHIPPED the order against my wishes on December 6th. Which I can prove with the Fedex tracking log. When the book arrived on December 8th (13 days later), I was told I cannot return the item. They are stating that I can not return the unopened item that is in the original box because of policy reasons. Now I have two copies (the ebook and print) when I only need one. ANY PROFESSOR/ COLLEGE INTERESTED IN USING THIS PUBLISHER SHOULD AVOID IT AT ALL COSTS! ANY STUDENT WHO NEEDS THIS BOOK, AVOID IF POSSIBLE. IF YOU CAN'T, ORDER THE ITEM FROM SOMEWHERE ELSE.