I have had Top Hat cleaning my chimney for years! He has always been on time, very polite, and very professioal. He always puts clean traps down and never leaves a mess. He does a great job for a fair price. I had a chimney problem a few years ago. He solved the problem when two other so called chimey companys couldn't. I dont know why this other guy had a bad review, all my other wood burning friends are over joyed with his services, The man has over thirty years experience and is highly recommend.