Unfriendly staff May 25, 2012 saw Dr. Harnum for hand injury. Not very friendly, looked at the hand, thought it might be broken & sent us to the hospital for an x-ray. They insisted I pay the full visit fee b/c my daughter had not met her deductible. However we had met our family deductible. Also said I owed balance from Dec 2011, which I never rec'd a bill for b/c it was under $25. After considerable time arguing with them & having to get to the hospital for x-rays I paid the full amount & left. Later I contacted the ins. co., who said I shouldn't have had to pay the full fee. The next day I contacted Crestwood & was told I had to wait until they rec'd payment from the ins. co. for refund. After many calls with no results went to the office with my ins. statement & was told it would be processed, but I had to wait until June 29 b/c checks are only cut every 2 wks. That didn't happen. Called July 5th & was told the check would be waiting at the front desk today, July 13th. Even confirmed several times before hanging up phone. Got to the office & after waiting for them to "research" it I was told check was mailed. Unbelievable. After wrongly making me pay full office visit charge & dragging this out 7 weeks now, I am still waiting for my refund b/c someone didn't properly notate she had told me to come pick the check up. All I want is the money I should not have had to pay to begin with! Oh, & the hand injury? The evening of May 25th nurse called to say the x-ray was negative