We took Jim’s 1st puppy training class and quickly learned our Sophie needed more. Jim came to our home, took notes on Sophie’s behavior and suggest a few plans. We couldn’t be more thrilled with their staff and the assistance we have received. They answer each concern we have, no matter how many times we ask the same question! Jim, Evan, Kim and the rest of these folks enjoy their job and work over and above to help. To us, that was worth every penny!!!

Melody cancelled my appointment because I refused to let Jim come into my house before speaking with him on the phone. Jim will not talk to you prior to the appointment no matter what. There is no transparency in this company. My impression was that if you want to meet him you can, but only if you sign up for one of his classes. With all this being said, I have never met him before.

I was very hopeful when Jim came to my home to help with my dog's crate training and attachment issues. However, I quickly learned how unprofessional and dishonest this company truly is. Jim's visit cost $245. I had to ask him to view areas of our home as he never moved from his seat. He stated that the had ideas to help our dog but only wanted to focus on crate training as this was our biggest issue at the time. His plan consisted of a piece of notepad paper, strict water diet and typical crate training procedure, most of which we had already tried from a simple Google search. He instructed us to follow the routine for a few weeks and then to email him our dog's accident history, as he said he may find a pattern. My husband and I followed this plan, even hiring a dog walker to let our dog out midday to strengthen his puppy bladder, and I emailed Jim in hopes to receive the next steps or insight into his accident pattern. Instead, I got an email from his secretary scheduling - without even asking - another in house meeting for "only $180!" I was in absolute shock as no one had never mentioned a follow up meeting or any additional fees. I was also upset that Jim specifically withheld information at our first meeting and NEVER spoke of another meeting, only email. His lack of transparency, and withholding of such information allowed his to elongate the process of addressing our issues and put an ongoing financial burden on our family. Had this model been presented to us when we