We signed a contract with Window Wizard of Southaven, MS (also in business as Superior Window and Door Co. of Adamsville, TN) to install new windows in late March. Our final color decision was made and final measurements were made in mid-May. From that point, we were told installation was no more than 3 weeks away. It is now September 20, and we have had numerous canceled installation appointments, and we can't get our calls answered. In retrospect, after looking at several "don't get ripped off by contractor" postings online, we were suckers. We paid a $2800 deposit upfront. "To purchase the windows," we were told by Walt Holcomb (also operating as Superior Window and Door Co. of Adamsville, TN). "Now that you have signed a contract, you're the boss. You tell us what to do and when to do it." At best that was a gross distortion and at worst that was a lie. I work at a school, and though I am a 12 month employee, my schedule is more flexible in the summer, making it much easier for me to be around for a couple of days while windows were installed. We went to the whole summer with delay after delay and excuse after excuse. We should have known better. The company had no rating with the Better Business Bureau. Since March, Window Wizard LLC, (operated by Richard Dean Holcomb, and Walt Holcomb) has 3 negative reports. His other company has even more. Don't get ripped off. Avoid this company and Richard Dean and Walt Holcomb.