Atrocious!!! I hired these guys to create an e-commerce site. Everything was going great, they got paid in full and were working on the site. Granted they were way, way late, but they were working on it. Right when we were about to go live, I am told that I owe them money. This was a surprise to me since they got paid in full per the contract. So I asked about it. They sent me an invoice where they created things on the site I never approved. So I asked about it. II got a very pissy email back. I even went back through my 400+ emails back and forth and nowhere did I request the strange changes. They were also off on their ETA by about 5 months. They kept stringing me along. Anyway, the site never went live because they are keeping it hostage. I asked them to NOT access the server, and as soon as I did, they went in and changed things. Now, they claim they did not touch the site. Whether it was BOP that accessed it or their contractors, I don't know, but someone did because it is no longer working. When I questioned them about the site not working, I was told it was their site because I did not pay for it. Ummm... what? I have the checks to prove they cashed the funds in full. Then they turned around and said they have nothing to do with it because it's not their site, it's mine. Ummm... what? They just said they were not giving me any server access information because I did not pay for the site. Horrible, Horrible, Horrible company