Square Tek

The computer guy wasn't capable enough to fix my laptop and that is NOT the reason for the bad review. I don't care he doesn't have the skills he needs to do his job. I really do not care. What I do care about is his inability to communicate properly with a customer. He said he tried to call me mult…

The computer guy wasn't capable enough to fix my laptop and that is NOT the reason for the bad review. I don't care he doesn't have the skills he needs to do his job. I really do not care. What I do care about is his inability to communicate properly with a customer. He said he tried to call me multiple times about my computer, 3 weeks later, showing me a blown up printout of a phone screen with my number on it twice. He told me my phone was disconnected, which it never has been. Which is also fine, whatever. The problem started when I told him I hadn't received his calls, showing him my phone and he started to argue with me. Again telling me he called the correct number and my phone was disconnected. All the employee had to do is say something like, "huh, that's weird, idk what happened, sorry about that." OVER, THAT'S IT. Customer relations 101 and something a good person would do. But he was so concerned with his ego, him being correct and T-mobile was wrong, he had to keep arguing. The manager was not any better. Telling me he wasn't concerned with anything I had to say, or how my account showed that I hadn't received any calls or been disconnected. These people did not act like good Christians. Go to the other computer shop where they can actually help.