I would give them zero stars if that was an option. I have been ordering thousands upon thousands of dollars in supplies from them since last year. 99% of the time my orders would ship within a day or two. I had placed 2 orders that had not shipped and emailed them to inquire in status. Their response was rude, inconsiderate and uncalled for. Instead of kindly replying and being thankful for the business they were rude and told me “don’t you realize there is a pandemic going on and people are dying.” I do realize that but I also purchased a product and have a right to know if it has shipped. I’m also trying to keep a very small business afloat to support my family. The way I was treated was so unprofessional that I will no longer purchase anything from them. Stay away! There are other companies out there who don’t treat their customers like this.