d dsdf — Apr 08, 2021
We hired Maids, Maintenance and More to clean our Beach House that we rent out with Air BNB.
The promises that were made by Pauli…
We hired Maids, Maintenance and More to clean our Beach House that we rent out with Air BNB.
The promises that were made by Pauline and her staff sounded amazing. Pauline who owns the company kept going on and on about her being a former Magistrate in the courts in the UK, and how this has rubbed off on her business to make it a detailed orientated operation.
So we hired them, and have had about a dozen cleans carried out by them since January, and every single one of them has had issues.
1. We have cameras at the property, and they are in and out in about an hour. Now, this is a 3000 sq ft home. For $220, this is terrible, and there is no way a quality job can be done in that time.
2. Most of our guests have complained on checking in about the poor state of the prior clean that was carried out. Food left laying around, showers not cleaned, worktops are not wiped down.
3. On the last clean, we found out that they were not swapping out the blankets on the bed each time, which we INSISTED on when we gave them the contract. Can you imagine those poor guests laying around in other people's filth?
4. Wrong size bed linens put on the beds.
5. Failed to put out towels etc for guests.
6. Failed to put the trash cans out to the curb.
The list goes on and on.
We fired the company yesterday, as enough was enough, and we asked for all of our original bedding and towels back. When I went to collect all of this, our 12, high-quality beach towels were missing, and the office staff said that they could not find them. I asked the office staff to call the company owner, Pauline, on the phone, which they did. I asked to be allowed to talk to Pauline personally, as we signed up with her in the 1st place. She told her office staff to tell me that she was on vacation, and would not talk to me at this time.
STAY AWAY from this operation. Lots of promises but they can not deliver. It's a total waste of money.
1 Star is being over-generous.
Read more
We hired Maids, Maintenance and More to clean our Beach House that we rent out with Air BNB.
The promises that were made by Pauline and her staff sounded amazing. Pauline who owns the company kept going on and on about her being a former Magistrate in the courts in the UK, and how this has rubbed …
We hired Maids, Maintenance and More to clean our Beach House that we rent out with Air BNB.
The promises that were made by Pauline and her staff sounded amazing. Pauline who owns the company kept going on and on about her being a former Magistrate in the courts in the UK, and how this has rubbed off on her business to make it a detailed orientated operation.
So we hired them, and have had about a dozen cleans carried out by them since January, and every single one of them has had issues.
1. We have cameras at the property, and they are in and out in about an hour. Now, this is a 3000 sq ft home. For $220, this is terrible, and there is no way a quality job can be done in that time.
2. Most of our guests have complained on checking in about the poor state of the prior clean that was carried out. Food left laying around, showers not cleaned, worktops are not wiped down.
3. On the last clean, we found out that they were not swapping out the blankets on the bed each time, which we INSISTED on when we gave them the contract. Can you imagine those poor guests laying around in other people's filth?
4. Wrong size bed linens put on the beds.
5. Failed to put out towels etc for guests.
6. Failed to put the trash cans out to the curb.
The list goes on and on.
We fired the company yesterday, as enough was enough, and we asked for all of our original bedding and towels back. When I went to collect all of this, our 12, high-quality beach towels were missing, and the office staff said that they could not find them. I asked the office staff to call the company owner, Pauline, on the phone, which they did. I asked to be allowed to talk to Pauline personally, as we signed up with her in the 1st place. She told her office staff to tell me that she was on vacation, and would not talk to me at this time.
STAY AWAY from this operation. Lots of promises but they can not deliver. It's a total waste of money.
1 Star is being over-generous.
Read more
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