Sweet & Sassy

My daughter, Lily-Anna, and I went in to the Columbus location to have a mommy daughter day. Upon entering the store I asked the first associate if they would do hair cuts on a walk in basis. The associate said she wasn’t sure and told me to go wait at the register. Which was confusing considering t…

My daughter, Lily-Anna, and I went in to the Columbus location to have a mommy daughter day. Upon entering the store I asked the first associate if they would do hair cuts on a walk in basis. The associate said she wasn’t sure and told me to go wait at the register. Which was confusing considering the set up of the location. When my daughter and I got to the registers we had to wait at least 5-8 minutes before being acknowledged. It seemed the staff avoided the registers when at all possible. We were not the only clients standing waiting for assistance. Once an associate did come to the register, (for the purpose of explaining the associate, since she didn’t provide her name.) She was a larger set blonde female roughly 240 pounds and 5’6 wearing a denim shirt. The associate seemed very inconvenienced and when trying to inquire about the “sweet cut” for my daughter she cut me off to tell me she could cut my little boys hair but it would have to be quick. I corrected her and informed her that my almost 5 year old daughter is a girl, and that we wanted a “sweet cut” experience. She continued to be rude and said she could do a boy cut and that is it. This upset my daughter very much. She is developmentally delayed, so her speech is very hard to understand, and is deaf so she has hearing aids in both ears. Hence why she has short hair, and was probably mistaken as a boy. Although was wearing a dress, sparkle leggings, and eyeshadow. My daughter was extremely upset with the attitude of the associate and ended up spending the majority of the afternoon crying and feeling really self conscious about her short hair and hearing aids. Luckily we were able to continue to walk around the mall and we were able to get her ears pierced. After two hours or so we were able to calm her down my husband took her back into the store to confront the associate, she had left for the day but my husband was able to speak directly with the manager. She was extremely understanding and offered some complimentary services for my daughter. Paige was the associate that provided the complimentary services and she was amazing with Lily-Anna. Although I am extremely disappointed in the initial experience we had encountered the management team went above and beyond to make things right!