Pro Line Fence Co.

I guess I should start from the beginning. We finished building a house in April and I had my husband reach out to get an estimate on a privacy fence.. We had a few different places we were hoping to receive estimates from before making a final decision. Due to a side yard drainage issue, we had t…

I guess I should start from the beginning. We finished building a house in April and I had my husband reach out to get an estimate on a privacy fence.. We had a few different places we were hoping to receive estimates from before making a final decision. Due to a side yard drainage issue, we had to postpone getting our fence until a French drain could be installed. Finally the French drain was installed and we were ready to look at our estimates again. My husband mistakenly asked for two access gates on the privacy fence and wasn't sure if he had them mark it all correct so I decided to call Pro-Line Fence Co. and ask them to come redo the estimate to be sure it was correct. The original estimate was around $3100 and he spoke with Mark the manager supposedly. They said they would send someone out to redo the estimate and the process seemed pretty professional so far. A woman named Edie called me only about 2hrs-30 mins before our appointment (I cannot remember exactly but it definitely wasn't the morning of if day before) to tell me she could not make it to do the estimate and she would call back in "just a bit" to reschedule. She never called back. I then called the main line and asked why I had not received a call back to get our estimate done, they took a message basically. I waited and finally heard back from Edie and she was able to show up and measure the fence line so things were looking up. We received the estimate of around $3300 and I was a little shocked it was more since we took off one of the gates from the original estimate. I marked it off as just an increase in lumbar prices due to Covid and asked her how to get on the schedule and if there were also any military discounts offered. Edie never responded to these messages via email until I finally called her. She then went on to tell me that they did have a military discount but she couldn't offer it to me because our "price of $500 was already so low". I was confused as to what $500 she was talking about and then realized that she thought she was talking to someone else. When she realized she was not talking to the person she thought, she then said she could do a military discount but that she needed to check something with Mark and would call me back. Yet again, she never called back. I called her and asked her what she found out and she wasn't sure again what I was talking about... she then lost phone service I guess because the phone hung up. I had already had another company come do an estimate as well and realized that Edie left off more than 10ft of the fence line measurement. So we were going to need someone from Pro-Line to come measure AGAIN to get a correct estimate. The next time I called the main line I asked to speak to Mark myself and wanted someone other than Edie to come do our estimate since she had been so hard to work with. They basically took a message and apologized but I never heard back. I have called about 4-5 times since then only being able to get in contact with a female who kindly takes a message and then nobody ever calls me. At this point, I want answers. I am frustrated, I feel disrespected, and I feel pretty livid about the way things are being handled when we explained how desperately we wanted this fence up for our son and our new puppy that will be arriving in September. We even told them we had cash in hand and were ready to sign a contract after the second estimate of $3300. It really feels like pulling teeth to get them to cooperate and to be completely honest it's brought me to tears twice now I've been so frustrated. I just don't understand how you can run a business like this and get away with it!