10/06/2021 UPON PLACING THE ORDER AND "PAYING IN FULL", THE REP THAT WAS HELPING US STATED THAT THE TABLE AND CHAIRS WOULD TAKE 4 TO 6 WEEKS TO GET. HE THEN WENT ON TO STATE THAT THE REST OF THE FURNITURE WOULD BE DELIVERED BY 4/2022 THE LATEST. UPON RECEIVING THE TABLE AND CHAIRS IN MID NOVEMBER 2021, I HAD ASKED IF THERE WAS ANY SPECIFIC DATE FOR THE REST OF THE FURNITURE TO ARRIVE. JENNIFER FURNITURE STATED THAT THEY DID NOT HAVE AN EXACT DATE. WE HAD FAMILY OVER FOR THE CHISTMAS HOLIDAY. WE WERE USING OUR NEW DININGROOM TABLE AND CHAIRS FOR OUR CHRISTMAS EVE DINNER. MY MOTHER IN LAW WHO HAS PARKINSONS DISEASE WAS SITTING ON ONE OF THE CHAIRS THAT THEY HAD SOLD US. MY MOTHER IN LAW WAS TALKING TO US WHEN ALL OF A SUDDEN WE HEARD A CRACK SOUND. IT WAS THE SOUND OF WOOD BREAKING! WE WATCHED MY MOTHER IN LAW FALL TO THE FLOOR AND SLAM HER HEAD. I RAN OVER TO HELP HER. SHE WAS DISCOMBOBULATED AND HAD TO SIT ON THE FLOOR FOR SEVERAL MINUTES TO GATHER HERSELF AS SHE WAS NOT FEELING WELL AFTER THAT. I NOTICED THAT ONE OF THE LEGS TO THE SAVONA GENIEVE SIDE CHAIR THAT SHE WAS SITTING ON HAD BROKE OFF THE FRAMING OF THE CHAIR (SEE IMAGES). APPROX. 3 DAYS LATER I HAD CONTACTED JENNIFER FURNITURE AND RIPPED THEM A NEW ONE AS I WAS NOT HAPPY! THE REP AT JENNIFER FURNITURE STATED THAT THEY'D HAVE A NEW CHAIR FOR ME IN ABOUT 1 WEEK. THIS WAS THE END OF DECEMBER. I DIDN'T GET MY NEW REPLACMENT CHAIR UNTIL APPROX. FEBRUARY 2022. I ONLY RECEIVED MY NEW CHAIR BECAUSE I STARTED WRITING BAD REVIEWS AND PUTTING THE IMAGES OF THE CHAIR UP AND EXPLAINING WHAT HAD HAPPENED. THE STORE MANAGER IN FARMINGDALE CONTACTED ME ASKING ME IF I COULD REMOVE THE NEGATIVE REVIEW AND IMAGES. SHE THEN STATED THAT SHE HAD MY CHAIR BUT THERE WAS NOBODY TO DELIVER IT BECAUSE OF "C19". I TOLD HER THAT I'D PICK IT UP MYSELF! I HAD GONE TO PICK UP MY CHAIR AND NOTICED THAT THERE WAS 8 MORE BRAND NEW CHAIRS JUST SITTING AROUND IN THE BACK, ALL IN THEIR BOXES. I HAD INQUIRED ABOUT MY MISSING (2 PIECES) FURNITURE THAT THEY STILL OWED ME. THE MANAGER TOLD ME THAT THE ITEMS WERE ON THE SHIP AND ON THEIR WAY OVER. SHE STATED THAT I SHOULD BE GETTING A PHONECALL TO SET UP A DELIVERY DATE REAL SOON. WELL, 3 MORE MONTHS HAD GONE BY AND I WAS STILL WAITING! I TEXT A CELLPHONE NUMBER THAT I HAD FROM THE FARMINGDALE STORE. I INFORMED WHOEVER THAT WAS READING THE TEXT THAT I WAS SOON GOING TO REPOST MY NEGATIVE REVIEW ONCE AGAIN! ABOUT 2 DAYS LATER I RECEIVE A PHONECALL FROM SOME "HIGHER-UP" WITH JENNIFER FURNITURE STATING THAT HE'S SORRY FOR THE INCONVIENCE AND THAT HE GUARANTEES THAT MY ITEMS WILL BE DELIVERED BY MID AUGUST 2022. I TOLD HIM THAT I HAD PAID THE COMPANY IN "FULL" AND THAT JENNIFER FURNITURE HAD MY MONEY IN THEIR BANK ACCOUNT COLLECTING INTREST AND I WAS STILL MISSING MY FURNITURE THAT WAS PROMISED TO ME BY APRIL 2022. I ALSO INFORMED HIM THAT EVERYTIME I CALLED THE STORE THE MANAGER GAVE THE SAME ANSWER THAT THE FURNITURE WAS ON THE SHIP AND ON ITS WAY OVER. SO MANY LIES FROM MANAGERS AT THIS COMPANY ALONG WITH THEIR ASSOCIATES. I HAVE CALLED AGAIN TODAY TO SPEAK TO THE "HIGHER-UP" WHO I HAD SPOKEN TO THE LAST TIME. THE ASSOCIATE READ THE NOTES IN THE COMPUTER THEN PUTS ME ON HOLD. SHE HAD COME BACK TO TELL ME THAT THE "HIGHER-UP" IS NOT AROUND AND FOR ME TO GIVE MY NAME AND PHONE NUMBER SO THEY CAN CALL ME BACK. I HAD ASKED WHAT THE "HIGHER-UP'S" NAME IS AND SHE TELLS ME "FRED LOVE". MORE GAMES AND MORE LIES! I AM NOT A FOOL! FRED LOVE IS ONE OF THE THREE FOUNDERS OF JENNIFER FURNITURE. THE STORE WAS NAMED AFTER FRED LOVE'S DAUGHTER. FRED LOVE PASSED AWAY BACK IN 2004. THESE ARE THE GAMES AND THE LIES THAT THIS COMPANY PLAYS WITH ITS CUSTOMERS. I MAY POSSIBLY CONSIDER LEGAL ACTION AS THE COMPANY IS HOLDING MY MONEY AND COLLECTING INTREST ON IT. IN ANOTHER MONTH IT WILL BE ONE FULL YEAR THAT I'M WAITING FOR MY TWO ITEMS THAT I PAID FOR IN FULL! DO NOT DO ANY BUSINESS WITH THIS COMPANY! YOU WILL REGRET THAT YOU DID!