Direct Optical Of Canton

My experience with Direct Optical Superstore started great but is ending in small claims court. The woman I made the appointment with over the phone was very friendly. The Ophthalmologist was great and provided a much more comprehensive exam than I received in the past at Pearle Vision. And the “sty…

My experience with Direct Optical Superstore started great but is ending in small claims court. The woman I made the appointment with over the phone was very friendly. The Ophthalmologist was great and provided a much more comprehensive exam than I received in the past at Pearle Vision. And the “stylists” in the store were great. I worked with Marina (?) and someone else who helped me select frames that I really love. But in less than 3 weeks, the lenses were scratched and gouged. I went to the store and spoke with Robert. He said that the scratches were so severe they were not covered by their warranty. I explained that I’ve worn glasses for nearly 30 years and that I’ve never had any lenses get so scratched, period, let alone within only 2.5 weeks of ownership. I asked to speak with a manager. He said she would call me the next day. As promised the Owner called me the next day. Mariana repeated what Robert told me—that the lenses were so scratched that they would not be covered by warranty. I suggested that if the lenses were in such a defective state, that would be exactly what the warranty was for. I asked how it was possible that I could wear numerous other glasses for 30 years and never get such bad scratches. I also asked what would cause such terrible starches and she had no idea. She eventually offered to replace the lens at half price. I paid $584 for the glasses and this meant I would need to pay another $100+ to return them to non-defective condition.