It's obvious this company has a monopoly in the greater Rochester area as they treat customers like garbage. My son was scheduled for an august class, we cancelled and signed up for a July class because it worked better with our schedule. My wife drove 30 minutes to Madison Hts only to be told by the hotel clerk "Sorry, there's no session here". The class was cancelled and no one told us. So, normally you'd call a business and they'd be considerate and work with you as it is obviously their mistake. Nope, they said "sorry, we can't do anything and the prior class you were signed up for is booked now". I'm waiting for a call from Dean Trudell (Ops Manager if anyone needs to know who he is, receptionist said they couldn't give his last name) and Brandon Semrau (alleged owner) that is also avoiding confronting the disgusted customers. Receptionists wouldn't put me through to either of them because they "were not in" at 10 AM on a Monday. I want that gig. I'm really just using this forum to gripe as there's nothing apparently Courtesy will do to help resolve our issue. Yes, Covid has caused issues but don't give us erroneous info then tell us "sorry, too bad". As of right now we do not have our son scheduled for drivers training by no fault of our own. Brandon Semrau and Dean Trudell, I've left my number at your office if you'd like to call to discuss more.