Horrible Horrible Horrible. The first time I left this review was when I arrived from Appleton at 6am and the doors never opened. I was repremanded at work for being over an hour late. They opened about 45 minutes later than the open time and had a line of people waiting. I had to decide to wait or drive all the way back to Appleton. This time was completely horrible. My dog has been scheduled for a grooming for nearly 2 months and her hair is bad (standard Poodle)! It was bad when I booked it and the only reason I booked with Clever K9 was because my original groomer was booked. I received a call while at work and called back after just to be told I missed my today's appointment. Now I wouldn't be upset if I hadnt called and confirmed this date weeks ago!!!!! So was the person just busy and agreeing then instead of giving me an accurate correction? Now they are refusing to get me in AT ALL because they are"booked," which I truly believe they are just saying because they know I'm leaving a review. I'm confused on how we went from speaking with Kate "I can see if I can get you in in a few weeks" to another person "Were completely booked, we can't get you in at all." The response I got after saying I'm leaving a review about this was, "this is Kate and I'm the one who made the appointment. I know I made it for Monday." You know every booking you've made and the day for the past 2 months? Unbelievable and horrible service. At the end of the day, my dog suffers. I'll continue to use Clever only when I have late nights, though I'll be weary going forward (How can I trust you with my baby if I can't even trust you with organized dates and confirmation?).Beware of your appointments! Book groomings anywhere but here. I'm at fault for relying on a daycare for additional services. I left my information to speak with Adam, the owner, I doubt anything will be done still. The only plus from this situation is that I haven't signed my dog up for trainings yet and now I know to invest my trust/money elsewhere going forward. **Update** Adam had a random person call me back. They terminated client relations because I was disrespectful by asking too many questions and getting angry over their mistake. I can't say I'm disappointed! No cussing had occured, I disconnected and called immediately back. Just questions were asked. This is how this local business treats it's customers! Again, Beware! I'm sure it was easier to end things rather than fix any mistakes made!