A Okay Auto Glass, LLC

BEWARE!!! TERRIBLE INSTALLATION! NO COMMUNICATION! I recently purchased a car that had a cracked windshield. I hired A Okay to come out to my garage and replace the windshield so that I could get the car inspected and road worthy. When I went to pick up the car to take it for inspection I immediate…

BEWARE!!! TERRIBLE INSTALLATION! NO COMMUNICATION! I recently purchased a car that had a cracked windshield. I hired A Okay to come out to my garage and replace the windshield so that I could get the car inspected and road worthy. When I went to pick up the car to take it for inspection I immediately noticed a HUGE GOUGE in my hood and fender's paint. Dime sized, and it was down to the bare metal! The reason I immediately noticed this was because two days prior I had the car completely compounded and polished. The paint looked MAGNIFICENT for a 15 year old car. I had even taken pictures of everything after the detail was done. After finding the gouges in the paint, I immediately called A okay's office to make a claim with them. I spoke with the woman who I had made the appointment with, her response was "we don't use power tools, and I sent Carlos (the owner) to do the install and I know his work". I feel like I was very calm and patient with her in explaining what had happened, after all, mistakes are made and I work in retail myself so I totally understand this. But the mistake was not mine, and I fully expected for them to either refund my money or pay for the damages to be repaired. I immediately emailed her the pictures of the fender and hood before and after the windshield installation. Two days later, I still had not received any response by phone or email. So I called back in. Spoke with another man in the office this time. He said Carlos hadn't had a warranty clai

It was early Dec.last year when I saw 2 guys from A okay auto replacing my neighbors rear window in his suv, Had them look at my 93 Chevy conversion van... 3 days later they installed a new pit free windshield for me... awesome... all was well till May when the outside molding popped out in the top …

It was early Dec.last year when I saw 2 guys from A okay auto replacing my neighbors rear window in his suv, Had them look at my 93 Chevy conversion van... 3 days later they installed a new pit free windshield for me... awesome... all was well till May when the outside molding popped out in the top corner of the windshield... Called and set up an appointment for them to fix the problem, rained for the next week of course... After that I had no luck getting a hold of them to reschedule.... So I drove 45 miles to Mt Joy to see if they were still in business... and thankfully they were ... Carlos looked at the problem and said he could not fix it to his satisfaction on the spot... So on Mon. he had 2 guys drive to Dillsburg and pull the windshield back out to fix the problem. He showed up and made sure the job was done rite.. What company is goin to give you that kind of service... where the owner shows up.... lookin back the job was done rite the first time , it was just to cold for the molding in Dec. Would recommend A okay auto in a heartbeat ... And if your NOT satisfied with the job.... Carlos will make sure you are a happy customer.... Ken