Main Street Travel Co.

First time using a travel agent. My mother and I wanted to take a trip together and my mother really wanted to have her friend/colleague, Kelly Delmotte at Main Street Travel, help us put the trip together. I was skeptical about using an agent but my mom was excited about it and trusted Kelly comple…

First time using a travel agent. My mother and I wanted to take a trip together and my mother really wanted to have her friend/colleague, Kelly Delmotte at Main Street Travel, help us put the trip together. I was skeptical about using an agent but my mom was excited about it and trusted Kelly completely. Unfortunately nearly every part of our trip was frustrating and a bad experience. The resort booked for us was truly awful. I contacted Kelly to let her know we wanted to explore options for changing resorts, indicating we were willing to pay to do so and just wanted to know our options. Kelly was actually in the Dominican Republic (as were we) at the time and seemed really irritated by me asking for help. Other guests we spoke to at the resort had contacted their agents to find out about changing resorts as well and were given prompt, courteous, and helpful service. Initially Kelly just encouraged us to work it out with the resort. When I told her that we'd already spoken to concierge and resort staff and were disappointed in the response and just wanted to know our options for changing resorts, Kelly told us that someone from Vacation Express or Sunwing would contact us within the hour to discuss options. I never heard from anyone and told Kelly this. She didn't offer any other solutions. My mother texted her making a comment that suggested it was getting somewhat better. Kelly seemed to take that as an opportunity to not have to follow up at all or do what I had asked her