Ausby Car Rental DFW Airport

This company has no integrity in the way they do business. They operate under false pretenses by stipulating things on their rental contract that they knowingly will not fulfill. It also appears they are affiliated with other companies or operate under other names because I rented the vehicle throug…

This company has no integrity in the way they do business. They operate under false pretenses by stipulating things on their rental contract that they knowingly will not fulfill. It also appears they are affiliated with other companies or operate under other names because I rented the vehicle through ride-now-rentacar, charges for the rental reflected on my credit card as ride-now-rentacar, however, the rental contract reflects Ausby Car rental. I also noticed that reviews on the affiliated company- RideNow rental car, dated back to Dec 2020 have all been removed (including the one i gave using the survey link they provided). I picked up the rental on 12/6/21 at the ******, ***** location and returned it on 12/7 before 7pm when it was due back. On the day of pick up, I was charged $55 for the rental and $150 security deposit. Per the contract, the security deposit would be refunded within 5-15 working days. I satisfied my end of the bargain, didn't run any toll, no traffic violation, and returned the vehicle with a full gas tank. I contacted the company on 12/29 (16 days from the day the vehicle was returned) to request a refund of the security deposit and since been given the run-around. I left voice messages for their accounting department and sent emails but got no response. THIS COMPANY SHOULD NO LONGER BE OPERATING BECAUSE IT BLATANTLY FALSIFIES INFORMATION ON THE CONTRACT THAT IT DOES NOT FULFILL! Here's the description of the security deposit. : ** Automated REFUNDABLE DEPOSIT , PRE-PAID TOLLS FUEL , for fuel, tolls, traffic violations, Fines, Express Lanes, Red Light violations, etc. Unused Portion is normally REFUNDED within 5 to 15 working days AFTER the vehicle is checked In*

The VIP Service that we received was great Our VIP rep (Marcus) Picked us of from the terminal so that we did not have to ride the bus and took us back to the terminal. We set up an account with Ausby Car Rentals and will use them again. I think the number posted is wrong cause I was able to reach…

The VIP Service that we received was great Our VIP rep (Marcus) Picked us of from the terminal so that we did not have to ride the bus and took us back to the terminal. We set up an account with Ausby Car Rentals and will use them again. I think the number posted is wrong cause I was able to reach them at 888-498-1408