I am telling my story as a warning that I wish that I had read before going to Eye Care Specialists. I went to Eye Care Specialis…
I am telling my story as a warning that I wish that I had read before going to Eye Care Specialists. I went to Eye Care Specialists on 10/29/20 for a routine eye exam fully covered by my insurance. The doctor ended up doing a minor medical procedure also. I received a bill dated 11/25/20 for an unpaid balance. I called the Eye Care Specialists billing dept. several times and was finally told that the balance was paid on 1/6/21. I thought that was the end of the Eye Care Specialists billing saga.
Then I received a letter from Eye Care Specialists dated 7/27/21 on 8/3/21. The letter stated that I had 15 days from the date of the letter to pay or it would go to a collection agency. I called Eye Care Specialists billing dept on 8/4, 8/6, and 8/10 asking if they could explain the letter but they had no response. I then called Geisinger Health Plan and spoke to a wonderful rep named Connie and she called them and left a message with all the payment details since no one at Eye Care Specialists answered the phone. Finally once Geisinger Health Plan was involved; Eye Care Specialists acknowledged that the bill was paid in full with the last payment being made on 11/24/20-8 months earlier than the date on the letter stating collections would get involved. Anyone can make a mistake but not to make an effort to look at it until an excellent Geisinger rep got involved is terrible customer service.
I almost paid the full amount to avoid dealing with a collection agency since time was running out given the short amount of time that Eye Care Specialists gave to resolve the issue, even though Eye Care Specialists had signed a contract with Geisinger for a much lower amount that was paid in full during November 2020.
BTW Eye Care Specialists' rating with the Better Business Bureau is an "F" due to unanswered billing complaints.
My issue is not with the medical care but with the person responsible for Geisinger insurance claims. Hopefully as the letter states this will be the last contact that I have with this company but I am keeping careful documentation since I was already told on 1/6/21 that the balance was zero. Certainly this is the last time I will go to them.
I am telling my story as a warning that I wish that I had read before going to Eye Care Specialists. I went to Eye Care Specialists on 10/29/20 for a routine eye exam fully covered by my insurance. The doctor ended up doing a minor medical procedure also. I received a bill dated 11/25/20 for an un…
I am telling my story as a warning that I wish that I had read before going to Eye Care Specialists. I went to Eye Care Specialists on 10/29/20 for a routine eye exam fully covered by my insurance. The doctor ended up doing a minor medical procedure also. I received a bill dated 11/25/20 for an unpaid balance. I called the Eye Care Specialists billing dept. several times and was finally told that the balance was paid on 1/6/21. I thought that was the end of the Eye Care Specialists billing saga.
Then I received a letter from Eye Care Specialists dated 7/27/21 on 8/3/21. The letter stated that I had 15 days from the date of the letter to pay or it would go to a collection agency. I called Eye Care Specialists billing dept on 8/4, 8/6, and 8/10 asking if they could explain the letter but they had no response. I then called Geisinger Health Plan and spoke to a wonderful rep named Connie and she called them and left a message with all the payment details since no one at Eye Care Specialists answered the phone. Finally once Geisinger Health Plan was involved; Eye Care Specialists acknowledged that the bill was paid in full with the last payment being made on 11/24/20-8 months earlier than the date on the letter stating collections would get involved. Anyone can make a mistake but not to make an effort to look at it until an excellent Geisinger rep got involved is terrible customer service.
I almost paid the full amount to avoid dealing with a collection agency since time was running out given the short amount of time that Eye Care Specialists gave to resolve the issue, even though Eye Care Specialists had signed a contract with Geisinger for a much lower amount that was paid in full during November 2020.
BTW Eye Care Specialists' rating with the Better Business Bureau is an "F" due to unanswered billing complaints.
My issue is not with the medical care but with the person responsible for Geisinger insurance claims. Hopefully as the letter states this will be the last contact that I have with this company but I am keeping careful documentation since I was already told on 1/6/21 that the balance was zero. Certainly this is the last time I will go to them.
Read more
Show less
