This company should be shut down immediately. The owner, Cory Hazen, is the most disrespectful and uneducated person we have ever had to deal with. My daughter was hit by an uninsured driver. This company is on the dispatch list and were the ones that got called to tow her car. We have full coverage and every add on you can think of for her car. I called to find out where her car was and he gave me some bs policy that insurance had to provide them with certain information before she could get her stuff out of the car. A copy of our policy, the police report or the case number from insurance wasn't good enough. I spoke with insurance and they had never heard of such things. I also spoke with the police department and they said she can just go get her stuff, we weren't trying to take the car. We sat in the parking lot for two hours going back and forth with this guy on the phone (he claimed to not be there but then came bopping out of the dispatch shed). Insurance called multiple times and he kept changing what it was that he wanted. She was unable to get her stuff until the next day. I was unable to accompany her the next day but she called me while there. I could hear him running his mouth about the car. I asked to speak with him and I reminded him that he is not the insurance company or the mechanic. He doesn't need to be scaring my daughter and saying things he knows nothing about, his response was that he didn't have to talk to me and he walked away. But he continued to speak out of turn. He refused to let her take the photos that insurance had requested. I called insurance to inform them of this and again they had never heard of such things. He refused to allow the insurance company to take the car without her writing on a piece of paper that she released the car to them and they could remove it from the lot. He requires a form but does not have one available for people? Insurance was shocked and had never heard of this process. They began to try and remove the car on a Friday, they got the run around from this guy for 5 days. They were finally able to remove it the next Wednesday. This is one week after the accident. But, they were charging $150 a day so that explains it right there. So, my child gets in a no fault accident and this guy thinks it's ok to make her feel like she is a criminal and doing something wrong because she wanted to get her stuff out of her car. I am making it my mission to get this business pulled from the dispatch list and hopefully shut down. They are a disgrace to the industry.