BEWARE!!!! GOOGLE reviews are not correct, this company (US EXPRESS RELOCATION) deserves to be sued and should be stopped from running!! They are SCAMMERS!! USE CUSS WORDS!! TRAUMATIZE YOU!! I am amazed this SCAMMING BUSINESS is still running (SCAMMERS: BEN (Owner), JOHN, ANTONY, MERRIT). Please read reviews on Facebook, Yelp, movingfeedback and other portals and DO NOT IGNORE the BAD reviews they are TRUE!! I wish I had done the same before dealing with this nightmare! DELAYED DELIVERY, NEVER RESPOND AFTER THE PAYMENT IS MADE, HANG UP ON YOU, INCREASE PAYMENT AFTER SIGNING THE DOCUMENT. I have filed a complaint against these frauds on FTC (Federal Trade Commission) https://www.ftc.gov/ and would request everyone to do the same. SAVE YOUR TIME, MONEY AND PATIENCE AND RUN AWAY FROM THESE SCAMMERS!!!

I was given a quote of $1075 for my move. When the team got there (6 hours later than Ben the owner said they would be there) they began packing my stuff and told me I would owe an additional $300 because my stuff required another 100cf. I told them that there was no more in my shipment than what I identified and to John. They acknowledged that I did not have more than what was on the inventory list and that it was because my furniture was "bulky". In attempting to negotiate with me one of the employees said he was just trying to accommodate me and make money at the same time. I told him that I find it awfully strange that John originally quoted me $1300 and I turned it down immediately as I had 2 other options that were less. John then says to me that he wanted to get his guys work and he would work with me. He sent me a binding quote of $1075. Now I understand it is just a quote but I find it strange that when the men loaded my stuff it somehow jumped to the original price I rejected. John took my credit card and charged a $300 deposit and told me I would owe $385 when they picked it up and then the remaining $385 when they dropped it off to me. When the gentleman went to take the $385 payment that was due they then told me there would be a 5% charge because I was using a credit card. I told them AT NO TIME DID JOHN TELL ME THAT. He indicated that I could pay with Credit Card, Debit Card or Cash. AT NO POINT DID HE SAY THERE WAS A 5% charge for a Credit or Debit Card. John acknowledged that he did not mention that but told me that it was on the document that I electronically signed. Now I went through my emails and I did not have a copy of that agreement. All that I had was the binding quote that DID NOT notate that 5% anywhere. I then asked John why I wasn't charged the 5% on the deposit and he said to me that the 5% isn't charged on the deposit. Which made no sense to me because it was literally the same credit card they were going to charge the $385 on. I was then told, by the Employee packing my things, that my delivery would be today, Monday April 27th by 9AM. They mentioned they were going to Ocala and would deliver my things first. Fast forward to today AND NOTHING. NO DELIVERY AT 9AM nor was I notified that it would not come today. I got a call at 9:11AM from the Employee that told me it would be delivered today at 9AM and he asked for someone named Jennifer......MY NAME IS NOT JENNIFER. I then get an email from the Owner Ben asking for me to sign something saying that I owe $624 dollars. I told Ben my Balance was not $624 but $589.75 to which he responded the $34.25 was the 5% for the credit card use. I told him I was not using my credit or debit card for the final payment. He stopped responding. I called the office and was told that the 5% was for the credit card use. I then explained that 5% of $385 was $19 which I would be willing to pay to which the rep responded the $34.25 was for the $685 I had paid already. I told her JOHN, THE OTHER OWNER, SPECIFICALLY SAID TO ME THAT THEY DON'T CHARGE THE 5% ON THE DEPOSIT. She tried to say it was in the document I e-signed. I said well he took my payment before I e-signed anything and VERBALLY TOLD ME THE CHARGE WOULD NOT APPLY. I still have not been contacted about my shipment. She told me the person who said I would get it today didn't have the authority to tell me that because he does not schedule deliveries. To make things worse I SPECIFICALLY told them that each employee HAD to wear a mask as both my son and I have compromised immune systems and they showed up with NO PPE WHATSOEVER. Now they are holding my things hostage. I have begun the process of filing a formal complaint and will have my lawyer contact them to begin filing a formal lawsuit if this is not resolved within 24 hours.

US express relocation not only charges low but they provide great services. My primary reason for hiring them was their quote. I’m happy to report that they didn’t cross that estimate in the final bill. I have heard stories about inefficient movers but the movers were nothing like them. They were prompt, skilled and always ready to help. They really outperformed my expectations. They were done with all the packing and loading in just 3 hours. The quality of their work is top notch. The delivery was made on time with all my belongings unharmed. I am totally satisfied with their services.