Eagle Transmission & Auto Repair

Vehicle has a 100,000 mile extended Warranty on work performed by this shop for a brand new engine. The warranty was transferable when we purchased truck 5/2019. The previous manager David was awesome at resolving the minor issues we had but the shop is now under new management. They had our truc…

Vehicle has a 100,000 mile extended Warranty on work performed by this shop for a brand new engine. The warranty was transferable when we purchased truck 5/2019. The previous manager David was awesome at resolving the minor issues we had but the shop is now under new management. They had our truck for almost a week and blamed the warranty company stating the issue was not covered. We called the warranty company who informed us that the shop never called back to confirm the issue and also confirmed that the shop could "care less" about doing the work. Frank, the new manager, made it very clear he did not want to do work on the truck, made several negative comments and was less than helpful. Don't put "The one to Trust" on your signage, website and marketing materials if you can't even tell the truth. While their website says their business is built on referrals, their current management must have missed the memo. I won't refer anyone here and will make sure everyone knows this shop engages in shady business practices without regard for the customer. STAY AWAY!