If I could give less stars I would. They came our home via AHS warranty. We had some kind of leak into the basement. When they arrived, the water was about a foot deep. They could not go in and determine until we had the water removed. The water company did an emergency shut off for us. It took about a week to have the situation rectified. Once it was cleared, we had them come back out. The guy was in an out within minutes and did not leave a diagnosis with the person at our house, instead turned in a report to the warranty company stating that a pipe has burst from freezing between the bathroom and the dishwasher, but there was no water on in the house. Now how he could determine a leak with no water running in the house and there was no freeze in New Castle the whole month of February! I then called them to see how much it would cost for them to repair since it wasn't covered by the warranty. The lady who answered said they only do work for the warranty company. Now, how can that be true? Not according to their listing as a plumber on the internet. We had another plumbing come out and found absolutely NO leak from any pipes and determined that the old boiler in the basement had leaked the water! I strongly detest the false repairs needed report and their overall bad customer service as a company. No one only does repairs for a warranty company unless you work for that company. They are independent contractors. If they didn't want to do the work, say that, but don't mislead and tell false repairs are needed. It seems they have pulled this routine on other customers too.