TERRIBLE CUSTOMER SERVICE! IF I COULD DO IT OVER I WOULD HAVE GONE ELSEWHERE!!!!! This is my experience.....We got our front and backyard (full sod and landscaping) along with hardscape- a retaining wall for our front yard in late 2014 by Blade Cutters. Come March 2019 our retaining rock wall was collapsing in two spots. The crew came out to look at it and said that it was built with inadequate materials. After going back and forth, Gayle (the owner's mother who works in the office) agreed to send a crew out to repair it. They said it should have been glued before but wasn't, removed some blocks from the wall, stacked and glued it together. Approximately one year later after they "fixed it" it fell apart again and Gayle finally came out again after having to explain to her repeatedly why I was upset. They tried saying it must be a problem with the dirt pushing out the wall or water when we clearly do not have ANY water issues and the whole purpose of a retaining wall in the first place is to keep dirt from moving!! Then she sent us a quote to have the company come out and rebuild the wall with new material, correctly. I was shocked that she would expect us to fork over 4 grand plus and blindly trust that they would build it correctly this time! After MUCH back and forth over several months Gayle agreed in writing that she would send the crew out to fix the wall with the materials that were already in use and make it look acceptable. That was in September and it is now almost December and Gayle nor anyone from the Blade Cutters office have returned my calls or emails. I am a very reasonable person and I expect that a company would stand by their work and not just blatantly ignore an unhappy customer. I have neighbors with retaining walls that have lasted them over 10 years that were done by other companies and have no issues whatsoever. The companies that did our neighbors' obviously used the correct type of material and did the work correctly. I would never recommend this company if you want work that is done correctly, will last you more than a few years, or a company that will stand by their work. I am frustrated, have been dealing overall with this issue since late spring. Now winter is coming fast and I am in the same boat I was 6 months ago with a collapsed retaining wall done by a company that did not perform a job correctly.