Reviews (32)
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3.8
32 Reviews
Maria Simpson
Phenomenal service! I wasn’t expecting them for at least another hour, despite the technician promising me an arrival time of 20 minutes. But Gary from New Britain Lock And Locksmith got there within 15 minutes, and helped me set up the new locks I’d just brought. He even doled out a few valuable tips to maintain the locks for free. FIVE STARS!!!
Do I recommend them? Yes
Will I hire them again? Definitely
Try their service once, if you don’t believe how quick they are! Contact details can be found on their official website https://www.NewBritainLockAndLocksmith.com.
katherine doolittle
I've used New Britain Lock And Locksmith twice now. Once to add a deadbolt to my front door and then yesterday to add a lock in a closet door. Both times he quoted me a price on the phone and stuck to it on site. No extra charges or attempts to add things. Both times there were issues with the instal (very old building) but he stuck to his quote and was quick, tidy and friendly. It seems like the city is filled with swindlers in the locksmith dept. New Britain Lock And Locksmith is for sure the exception. It's not cheap but i prefer to have an honest price up front than a lowball estimate that ends up much more because it was just a ploy to show up and add charges. You feel good about spending money with New Britain Lock And Locksmith , they do a great job fast and efficiently.
Gordon Pullman
There aren’t many locksmith firms that offer genuine service. All the locksmiths I’ve hired in the past have either offered me shoddy service or tried to rip me off. And to find a firm such as New Britain Lock And Locksmith truly came as a surprise. After stumbling across their site https://www.NewBritainLockAndLocksmith.com one day and deciding to give it a shot, I’m forced to alter my notion on locksmithing in general. They’re professional, reliable, on-time and completely affordable. It can’t get better than this. Try them out if you live in New Britain , CT 06052!
Alisa Parr
I think the guy who came in from New Britain Lock And Locksmith was Jacob. He was great! I needed to get my locks changed and didn’t get off work until after 10 pm. He didn’t have a problem coming in after regular business hours to help me out. I scheduled an appointment the next night, but I was held up at work and couldn’t make it on time! Thank you for having the patience to wait it out and getting the job done! I’ve given plenty of locksmiths in New Britain , CT a try, but no one has ever come close to the level of service these guys provided. I even saved up quite a lot of money on the lock replacement by exchanging a coupon I found on their site http://www.NewBritainLockAndLocksmith.com. I will definitely opt for you guys again! Five Stars for Jacob and New Britain Lock And Locksmith!!
Gavin Jackson
Ok, just adding to the mountain of good reviews here...
The lock on the door to my apartment was busted. So I tried to save some pennies by posting an ad on Craig's list a method that has worked really well for me to hire my cleaning lady and various handymen for simple jobs.
Anyway, after sorting through like 50 replies to the ad, which quoted me prices varying form $100 to $300, I chose some guy who said that he installs locks in hotels for a living for $100 who of course turned out to not know what he was doing. He did put in a good effort, staying wiht the job for like 5 hours! But the door knob was basically hanging off the door the next day after using it twice.
Anyway, a week later after calling a bunch of legit locksmiths who wanted $80 to even look at the lock, and who wouldn't commit to a firm price, I called New Britain Lock And Locksmith who fixed the mess that was made for $80 in like a half hour.
Ryan Newman
"Ok, here’s everything you need to know about New Britain Lock And Locksmith. They’re talented, committed, dedicated, honest and to sum it all up, they’re awesome! I know this because I’ve hired technicians from New Britain Lock And Locksmith nearly 6 times and they’ve managed to stun me every time by being punctual, getting the job done with finesse and offering flat rates on the services. Now, that’s what you call the BEST CUSTOMER SERVICE!!! It’s no wonder that New Britain Lock And Locksmith had all these great reviews online. All I’m doing is adding on to the heaps of existing positive comments and officially making New Britain Lock And Locksmith my go-to locksmith.
Saved up their number 860-359-9162 on my contacts and you must too! You never know when you might need their help… The best in New Britain , CT!!!"
Adrian Hardacre
Amazing service. Came out to New Britain , CT in less than 20 minutes. Responsive and very nice. Was able to open lock in under 5 minutes without breaking it. Professional, straightforward and not like all the other sketchy locksmiths!! New Britain Lock And Locksmith is great.
Angela Quinn
It seems too good to be true, right? Everybody gives this guy 5 stars? I went searching for a new locksmith for the building I manage in Greenpoint after the famous local shop pissed me off one too many times. Henrry was friendly, knowledgeable, and quick. I hope his business grows, and I will never use anyone else! Call them New Britain Lock And Locksmith
Brandon Ferguson
At half past 10p on a Monday night, there is nothing more annoying than a busted deadbolt that you cannot open when leftover Smith & Wollensky is in one hand and workout clothes in the other. I had been waiting for the day/night when my MacGyver skills would fail, or more accurately, the poor install would crumble. The cylinder could almost be pulled out and key parts of the cylinder had fallen. Applying pressure or shifting the key itself would not matter.
I called the first listing populated by online and gleefully saw that New Britain Lock And Locksmith operated beyond 6p. Really? Who gets home by 6p in this working world. The dispatcher took details of the situation on the phone and promised the repair man would be there in 30 minutes. Not two minutes later, the aforementioned repair man called to say he was 17 minutes away. 20 minutes passed and he was parked across my street. He deftly applied another method to the lock when a simpler version failed. Once the main parts were removed, the replacement deadbolt took a mere 2 minutes. I tested the two keys, and he wrote a receipt. Cash or charge is acceptable. Discover is even OK, which is rare in New Britain , CT. The fee for lock removal is $79 and lock replacement is another $79. $158 plus tax. I am getting reimbursed, so his timeliness and jovial customer service was much appreciated as I wanted to sleep more than anything.
I highly recommend this company, and for midnight headaches, it is worth the cost. Quick and fr
Rebecca Mitchell
I was heading out of town for a business trip and needed to ensure that my locks stood their ground while I was gone. I’m glad I found New Britain Lock And Locksmith, one fine day while carrying out a quick search online for lock replacement services. Their website http://www.NewBritainLockAndLocksmith.com specified prompt assistance and round the clock availability! I must admit, they weren’t bragging when they said they’d get there in quick time! In fact, it was the first time any locksmith company had actually lived up to its promises. Easily the best in New Britain , CT! Thank you guys for giving my complete peace of mind during my trip!
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