You Move Me Twin Cities

We hired 'You Move Me Minneapolis' end of August to move us. While the move went 80-90% to perfection, what bothered me is something that could have been easily rectified. I understand accidents happen. However, I hired a company that was licensed and insured so that if anything was broken it would …

We hired 'You Move Me Minneapolis' end of August to move us. While the move went 80-90% to perfection, what bothered me is something that could have been easily rectified. I understand accidents happen. However, I hired a company that was licensed and insured so that if anything was broken it would be reimbursed. Isn't that was anyone expects when moving? Well a crew mover accidentally lifted up a 12 ft rug after bringing it into the foyer at our new house, it accidentally slammed against the chandelier. Glass rained down. We took pictures, the crew leader took pictures. After closing I never heard anything - were they planning to replace the chandelier that they were 100% at fault for breaking? So after 2 long weeks, I emailed Jake Spolar. It was never responded to. It was ignored. So I guess I have my answer. SOL. This was not a million-dollar chandelier, it was the principle, you break it, you fix it. They are always welcome to reach out and make this right. Moral: If you don't mind that they will never reimburse for things they break, go ahead, hire them. They will ignore you post move too.