ANDREA KLINK — Jan 21, 2020
Picked up from here for the first time (on Jan 16th) in the year and a half I have been independently contracted (meaning I am my …
Picked up from here for the first time (on Jan 16th) in the year and a half I have been independently contracted (meaning I am my own boss) through UberEats. when arriving I was met with Disrespect, Rudeness and Unprofessionalism. I did not receive the order until 5:30 5:40 pm and had to stop and get gas before making the delivery. After picking up the order I contacted Ubersupport informed them of the interaction I had with an employee within the restuarant. Informed them that the employee stated that the they got order at 5:18 yet that is not when I received the order on my end. Ubersupport apologized for the nature in which I was poorly greeted. notated the account for the restuarant division stated the restuarant is in violation of uber policies for the way they conducted themselves which is why there will be a notation on the account. Then informed me there was likely a glitch in the system which is out of my realm of control since the trip details indicated the trip was only 15 minutes long from the time I received the order to pick up and dropped it off to the customer. I told them in the past when I have been treated in the manner I did tonight I have cancelled the order right there and walked out. To which Ubersupport agreed it was within my right since I am not obligated to pick up or deliver to anyone that does not conduct themselves professionally. Rude and unprofessional also rudely demanded a food bag. I am not obligated to carry a food bag. Even went as far as suggesting I don't receive "tips" because of it. Their customer service has NOT CHANGED! They even attempted to get me banned after I wrote a review on their Facebook page like Ubereats suggested and then rated me poorly due to not having a food bag which I thought was not only hilarious but petty and pathetic on their part! Which is why I contacted Uber support again. They already violated Ubereats policies to begin with by conducting themselves in the manner they did. For a customer based business BEING ABSOLUTELY PROFESSIONAL IS IMPERATIVE! I WAS PROFESSIONAL WHEN I IGNORED THE IGNORANCRE I WAS FACED WITH THAT DAY AND CALLED UBER SUPPORT! DO NOT THINK I WILL CONTINUE TO IGNORE YOUR IGNORANCE IN THE FUTURE! IF THAT IS! This isn't my only job but you rely heavily on Ubereats to keep your customer base! That much was obvious by your lack of PROFESSIONALISM!! To date I have picked up 3 orders from here, they waited until the third order to rate me poorly for "not having a food bag." To which Ubersupport clearly stated I am again NOT OBLIGATED TO CARRY ONE!! And as far as my tips go. I am not hurting for tips either and the bag has NOTHING TO DO WITH HOW MUCH YOU ARE TIPPED AND EVERYTHING TO DO WITH HOW YOU CONDUCT YOURSELF!! 😊. I have had plenty of tips that were 10 bucks or more!
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Picked up from here for the first time (on Jan 16th) in the year and a half I have been independently contracted (meaning I am my own boss) through UberEats. when arriving I was met with Disrespect, Rudeness and Unprofessionalism. I did not receive the order until 5:30 5:40 pm and had to stop and ge…
Picked up from here for the first time (on Jan 16th) in the year and a half I have been independently contracted (meaning I am my own boss) through UberEats. when arriving I was met with Disrespect, Rudeness and Unprofessionalism. I did not receive the order until 5:30 5:40 pm and had to stop and get gas before making the delivery. After picking up the order I contacted Ubersupport informed them of the interaction I had with an employee within the restuarant. Informed them that the employee stated that the they got order at 5:18 yet that is not when I received the order on my end. Ubersupport apologized for the nature in which I was poorly greeted. notated the account for the restuarant division stated the restuarant is in violation of uber policies for the way they conducted themselves which is why there will be a notation on the account. Then informed me there was likely a glitch in the system which is out of my realm of control since the trip details indicated the trip was only 15 minutes long from the time I received the order to pick up and dropped it off to the customer. I told them in the past when I have been treated in the manner I did tonight I have cancelled the order right there and walked out. To which Ubersupport agreed it was within my right since I am not obligated to pick up or deliver to anyone that does not conduct themselves professionally. Rude and unprofessional also rudely demanded a food bag. I am not obligated to carry a food bag. Even went as far as suggesting I don't receive "tips" because of it. Their customer service has NOT CHANGED! They even attempted to get me banned after I wrote a review on their Facebook page like Ubereats suggested and then rated me poorly due to not having a food bag which I thought was not only hilarious but petty and pathetic on their part! Which is why I contacted Uber support again. They already violated Ubereats policies to begin with by conducting themselves in the manner they did. For a customer based business BEING ABSOLUTELY PROFESSIONAL IS IMPERATIVE! I WAS PROFESSIONAL WHEN I IGNORED THE IGNORANCRE I WAS FACED WITH THAT DAY AND CALLED UBER SUPPORT! DO NOT THINK I WILL CONTINUE TO IGNORE YOUR IGNORANCE IN THE FUTURE! IF THAT IS! This isn't my only job but you rely heavily on Ubereats to keep your customer base! That much was obvious by your lack of PROFESSIONALISM!! To date I have picked up 3 orders from here, they waited until the third order to rate me poorly for "not having a food bag." To which Ubersupport clearly stated I am again NOT OBLIGATED TO CARRY ONE!! And as far as my tips go. I am not hurting for tips either and the bag has NOTHING TO DO WITH HOW MUCH YOU ARE TIPPED AND EVERYTHING TO DO WITH HOW YOU CONDUCT YOURSELF!! 😊. I have had plenty of tips that were 10 bucks or more!
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