Dawn Maier — Jun 05, 2020
Another harassing call at 8am from Spectrum. Very poor customer service, or lack thereof, in the office or over the phone, but the…
Another harassing call at 8am from Spectrum. Very poor customer service, or lack thereof, in the office or over the phone, but the service itself is terrible, I've had Cox and ATT, and then Spectrum. Neither of the others had problems, only Spectrum. The internet kept going out, and who has time to be on the phone for 30min to 1hour each week with customer service, followed by waiting for a technician again and again? This was my experience. I finally just gave up and lived with only part of what i was paying for with no internet. I eventually canceled service and of course no refund on services I never received, or no billing adjustment. Spectrum employees seem strapped to do anything that would please a customer. - Including no refunds retroactively for lack of service if you did not call in immediately. Since canceling my service, i still need to turn in my equipment. But now they put me in collections and call at 8am almost every. %#+#%!#! morning! This started during the pandemic while most peoples financial lives are at risk or have crumbled already. I am now being harassed for not returning my equipment yet, even though the office hours have been limited to do so, and for the small bill remaining for service that was on and off. They wont refund me or excuse their unreliable on and off internet service. And what tops off Spectrum PROVING they are NOT a CUSTOMER BASED service company, is to get an unsolicited knock at my door WHILE in QUARANTINE by Spectrum trying to sell services to me. Unbelievable. Heartless company with UNRELIABLE SERVICE and NO CUSTOMER CARE-If they fix those 2 issues, that clearly 12 out of 15 reviews have on Yelp alone, they would not be fearful that ATT is finally an offering on Coronado Island. When you have great service offerings, PLUS great customer care, then no one would want to give that up. My guess is Spectrum will not survive much longer. A big red flag. My recommendation is to spend your money elsewhere and stay away from Spectrum to avoid the hassle of lack of care with constant service interruptions.
Read more
Another harassing call at 8am from Spectrum. Very poor customer service, or lack thereof, in the office or over the phone, but the service itself is terrible, I've had Cox and ATT, and then Spectrum. Neither of the others had problems, only Spectrum. The internet kept going out, and who has time to …
Another harassing call at 8am from Spectrum. Very poor customer service, or lack thereof, in the office or over the phone, but the service itself is terrible, I've had Cox and ATT, and then Spectrum. Neither of the others had problems, only Spectrum. The internet kept going out, and who has time to be on the phone for 30min to 1hour each week with customer service, followed by waiting for a technician again and again? This was my experience. I finally just gave up and lived with only part of what i was paying for with no internet. I eventually canceled service and of course no refund on services I never received, or no billing adjustment. Spectrum employees seem strapped to do anything that would please a customer. - Including no refunds retroactively for lack of service if you did not call in immediately. Since canceling my service, i still need to turn in my equipment. But now they put me in collections and call at 8am almost every. %#+#%!#! morning! This started during the pandemic while most peoples financial lives are at risk or have crumbled already. I am now being harassed for not returning my equipment yet, even though the office hours have been limited to do so, and for the small bill remaining for service that was on and off. They wont refund me or excuse their unreliable on and off internet service. And what tops off Spectrum PROVING they are NOT a CUSTOMER BASED service company, is to get an unsolicited knock at my door WHILE in QUARANTINE by Spectrum trying to sell services to me. Unbelievable. Heartless company with UNRELIABLE SERVICE and NO CUSTOMER CARE-If they fix those 2 issues, that clearly 12 out of 15 reviews have on Yelp alone, they would not be fearful that ATT is finally an offering on Coronado Island. When you have great service offerings, PLUS great customer care, then no one would want to give that up. My guess is Spectrum will not survive much longer. A big red flag. My recommendation is to spend your money elsewhere and stay away from Spectrum to avoid the hassle of lack of care with constant service interruptions.
Read more
Show less
