American Payment Solutions

Don’t believe their Sales Pitch! My controller and Senior Programmer had 2 initial meetings with them and they were excited to tell me about the benefits of switching to APS. I had a final meeting with them where they promised to provide our company with all of the tools and features we already had…

Don’t believe their Sales Pitch! My controller and Senior Programmer had 2 initial meetings with them and they were excited to tell me about the benefits of switching to APS. I had a final meeting with them where they promised to provide our company with all of the tools and features we already had so I gave the go ahead to make the switch. Switching over to APS for our existing Merchant Service provider was not a good experience. APS neglected to inform us until after we had implemented their merchant services into both our ERP and eCommerce systems that they had made a critical change to how credit card processing would be handled. We were left with a transaction method that did not coincide with our business practices and the in-place functionality of our systems. The fact that the pre-existing nature of our systems and business practices where shared with and agreed upon by APS, prior to implementation, only makes the resulting circumstances more unfortunate and unjustified. Furthermore, during our attempts to resolve the issues that arose after the implementation, no alleged solution that was provided by APS proved successful. Ultimately, we were forced to switch back to our previous merchant service. This experience came at great cost and irritation to both or customers and employees. Had we known the information that APS neglected to share with us until it was too late, we could have avoided the time, money, and frustration that was wasted during this ordeal.