I booked Mike Walling in April 2019 for my upcoming wedding on February 14, 2020. Our initial phone conversation was pleasant and Mike came off as a friendly guy. However, I should've realized that he was not on the up and up when he asked to meet me at a local coffee shop to conduct business after speaking on the phone. His appearance was questionable but I overlooked it. I asked Mike about his former complaint/poor review and BBB complaint from 2016. He provided what seemed to be plausible explanation. He made it seem as if it was just that one client specifically that had an issue. Well I went ahead and booked with this company against my better judgement. I thought I'd done enough due diligence and asked the right questions. Mike became unresponsive closer to my wedding date. He ignored all points of contact from me as his client as well as from my wedding venue (phone calls, texts and emails). He even missed a site review appointment that he'd scheduled with my venue. They waited hours and when they called him repeatedly he didn't answer. He offered excuse after excuse. However, I had a friend contact him pretending to be a new client and he answered right away. My fiance called him and he answered right away as well because he didn't recognize the phone number. After accepting that initial call he began ignoring his calls as well. Mike was extremely hard to work with and overall he did not provide the services he was paid for and is now refusing to refund me the $2,000 that he was paid. He showed up to my wedding venue on Friday 2/14 and didn't provide the permit that was needed to provide the services that he was paid for. My wedding venue had spoken with him the day before and reconfirmed what was needed from him to complete his services; yet, he showed up empty handed. He had more excuses about how the hard copy was mailed to him but he didn't receive it. My venue coordinator even offered to have him email it and she'd print it but he didn't oblige. I am now pursuing legal action against this company. I texted Mike to inquire how my attorney can contact his lawyers and he ignored my text. He offered to provide fireworks for my 1 year anniversary as if that would account for his error. He couldn't provide the services he was paid for so why would I trust him to provide "make-up" services a year from now. I have texts messages and emails to substantiate all that my review reflects. Please do yourself a favor and not book with this company. This has been nothing but heartache, disappointment and strife during what should be one of the happiest moments of my life. I also reported him to the BBB Houston and he didn't respond to that complaint either.

You guaranteed full refund after failing to provide services. It has been two months and you have not answered my calls or emails.