Valerie Zavislak — Dec 24, 2019
We called and inquired about a quote about the cost associated with using this company to move us (local move), we stated the size…
We called and inquired about a quote about the cost associated with using this company to move us (local move), we stated the size of the our house and that there would be 2 stops, 1 at storage unit place (storage right next to our house) and 1 at our apartment (6 miles away). We were quoted that it would take 3 men, a truck, and 5 hours to move everything with costs being **** (they were not packing, just moving). We were told that there would be additional charges per hour that we ran over the 5 hours. Which we understood that, what we don't understand is that the 3 guys showed up with a truck that was too small for the job, no furniture straps, and no furniture dolly. This meaning 2 separate loading and unloadings by hand which took considerably longer. The first load was storage only. That was finished roughly at 11:15. At which time Kelly suggested they break for lunch. He then asked if we would buy them lunch because they did not have any money. I offered to buy them pizza. Kelly stated that he didn't want pizza, he wanted Hardees. So, instead of me staying at the house staging everything so it could go straight out to the truck, I had to drive to get them lunch. Then Kelly asked me to go to the store to buy him heartburn pills because he had really bad heartburn, but again he didn't have any money. I told him that I had some at the house. He asked if I would go get them and bring them back to him before going to buy them lunch. I did as he asked. After all of the running around I did for Kelly, I lost 1.5 hours of work at the house. In that amount of time, I would have had the remainder of stuff staged and ready to go on the truck. Not only did I pay for their lunch, but I also paid them to eat that lunch plus the gas money running around! The time was now 12:50. I then had to run to the apartment to pick up the keys and meet the Verizon guy to hook up cable/internet. At about 1:50, my husband calls and says they are just about to leave the house to the apartment. They arrive about 40 minutes later because the truck would not start and my husband had to go to the neighbor's house to get jumper cables and jump the truck. This was another 30 minutes wasted (and on the clock). Then at some point before arriving to the apartment, one of the guys left. So we are now down to 2 men. Once they arrived, I find out that your company was demanding another **** for the overtime, plus *********** per hour after that. What were we supposed to do, our belongings were being held hostage on the truck until we agreed to pay. Then Kelly wanted to take the truck, filled with our belongings (2nd time he tried this), to the bank. My husband said absolutely not. So, he had to drive them to the bank and then they wanted to go to the store to get snacks etc. An hour later and our gas money, they returned. Kelly then proceeded to smoke and talk on the phone while the Marcus (I think that was his name) busted his tail trying to get the job done. My husband finally had to step in and be the other guy. It wasn't until then that Kelly started pulling his weight. When setting up the furniture I noticed every single drawer to the night stands were busted (the clips that hold the drawer to the track), a piece of wood was broken off of the bookcase, several pieces of furniture had gouges in them, and my glass dining room table was broken. Then I find out that to move the piano, which they knew about in advanced, they flipped it on it's side. It is a 100 year old player piano ($XXX-XXX to to fix it). We had to pay an additional ******* on top of the ******* for this! Plus we paid **** for what was supposed to be a deposit, only to find out it was a referral fee because "The Trusted Movers Network" referred you. The customer should not have to pay for a referral, the company getting the referral should! I feel that we were quoted a price that you knew was not accurate just to get the business. This experience was the worst! I called over a dozen times and sent emails and no one would return my calls/emails.
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We called and inquired about a quote about the cost associated with using this company to move us (local move), we stated the size of the our house and that there would be 2 stops, 1 at storage unit place (storage right next to our house) and 1 at our apartment (6 miles away). We were quoted that it…
We called and inquired about a quote about the cost associated with using this company to move us (local move), we stated the size of the our house and that there would be 2 stops, 1 at storage unit place (storage right next to our house) and 1 at our apartment (6 miles away). We were quoted that it would take 3 men, a truck, and 5 hours to move everything with costs being **** (they were not packing, just moving). We were told that there would be additional charges per hour that we ran over the 5 hours. Which we understood that, what we don't understand is that the 3 guys showed up with a truck that was too small for the job, no furniture straps, and no furniture dolly. This meaning 2 separate loading and unloadings by hand which took considerably longer. The first load was storage only. That was finished roughly at 11:15. At which time Kelly suggested they break for lunch. He then asked if we would buy them lunch because they did not have any money. I offered to buy them pizza. Kelly stated that he didn't want pizza, he wanted Hardees. So, instead of me staying at the house staging everything so it could go straight out to the truck, I had to drive to get them lunch. Then Kelly asked me to go to the store to buy him heartburn pills because he had really bad heartburn, but again he didn't have any money. I told him that I had some at the house. He asked if I would go get them and bring them back to him before going to buy them lunch. I did as he asked. After all of the running around I did for Kelly, I lost 1.5 hours of work at the house. In that amount of time, I would have had the remainder of stuff staged and ready to go on the truck. Not only did I pay for their lunch, but I also paid them to eat that lunch plus the gas money running around! The time was now 12:50. I then had to run to the apartment to pick up the keys and meet the Verizon guy to hook up cable/internet. At about 1:50, my husband calls and says they are just about to leave the house to the apartment. They arrive about 40 minutes later because the truck would not start and my husband had to go to the neighbor's house to get jumper cables and jump the truck. This was another 30 minutes wasted (and on the clock). Then at some point before arriving to the apartment, one of the guys left. So we are now down to 2 men. Once they arrived, I find out that your company was demanding another **** for the overtime, plus *********** per hour after that. What were we supposed to do, our belongings were being held hostage on the truck until we agreed to pay. Then Kelly wanted to take the truck, filled with our belongings (2nd time he tried this), to the bank. My husband said absolutely not. So, he had to drive them to the bank and then they wanted to go to the store to get snacks etc. An hour later and our gas money, they returned. Kelly then proceeded to smoke and talk on the phone while the Marcus (I think that was his name) busted his tail trying to get the job done. My husband finally had to step in and be the other guy. It wasn't until then that Kelly started pulling his weight. When setting up the furniture I noticed every single drawer to the night stands were busted (the clips that hold the drawer to the track), a piece of wood was broken off of the bookcase, several pieces of furniture had gouges in them, and my glass dining room table was broken. Then I find out that to move the piano, which they knew about in advanced, they flipped it on it's side. It is a 100 year old player piano ($XXX-XXX to to fix it). We had to pay an additional ******* on top of the ******* for this! Plus we paid **** for what was supposed to be a deposit, only to find out it was a referral fee because "The Trusted Movers Network" referred you. The customer should not have to pay for a referral, the company getting the referral should! I feel that we were quoted a price that you knew was not accurate just to get the business. This experience was the worst! I called over a dozen times and sent emails and no one would return my calls/emails.
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