Human Technologies Global specializes in human performance management providing consulting, needs analyses, customized, live, customer service skills

Human Technologies Global Inc specializes in human performance management. On staff are consultants, needs analysts, customer service experts, master trainers, authors, and executive coaches. They provide customized, live, world class customer service skills training with specialization in the contact center industry. Also offered is agent and/or facilitator certification through Purdue University's Center for Customer Driven Quality. Known as 'the practical champion of the human,' Rosanne D'...

Human Technologies Global Inc specializes in human performance management. On staff are consultants, needs analysts, customer service experts, master trainers, authors, and executive coaches. They provide customized, live, world class customer service skills training with specialization in the contact center industry. Also offered is agent and/or facilitator certification through Purdue University's Center for Customer Driven Quality. Known as 'the practical champion of the human,' Rosanne D'Ausilio, Ph.D., president, authors 7 books: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and The Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (with a 32 card deck), How to Kick Your Customer Service Up A Notch: 101 Insider Ti