I ordered a chicken sandwich the night before to have it ready for pickup at 11:45-this was for my son's school lunch. When I arrived at the time of pickup, I was notified that a ticket was never sent-it would be 10 minutes. 20 minutes later, I finally got the sandwich. The front counter girl must've mumbled something to the cook, who I could see directly and hear him. He's said repeatedly, while glancing at my direction, "He'll be ok. He'll be ok. He'll be ok." I will be ok, but 20 minutes late-my son went without a lunch at school today. This was at store #2003. Terrible service.

ordered on 04/27/2020. 2 hours later, never received it. called to get a refund, 10 days later, still NO REFUND. Crazy. Called the store over 10 times, once a day. Called customer service 800 line. Called the marketing director and left a voicemail. Just want my money back at the very least since there was no product delivered. Not even a call to tell me that my food wasn't getting delivered. I'm out of options. I had to file a dispute charge on my credit card, how embarrassing. Unreal experience. Kid was waiting for her food. Absolutely disgusting how this experience has gone so far.

We ordered over $65 dollars worth of chicken, fries, Cole slaw & veggie sticks. What a disappointment! The lemon pepper boneless wings were so powerful and salty that they were impossible to eat. The fries might have been good had they been hot and not fried long before we even placed our order. The carrot and celery sticks were rubber tasting and warm. I’ve contacted their customer service 2 times and was promised a return call. Nope! Never heard a word from WingStop! I doubt we’ll return anytime soon. Shame on you WingStop!