Factory Direct Luggage is just that. We ship factory direct to you. Our policy is simple: We do not sell irregulars, used or 2nds. We only sell first quality factory packaged product. We ship FAST and FREE on all ground orders over $99. Optional faster shipping is available. Please feel free to call us with any questions or concerns and we will be happy to assist you. We have helpful representatives available by phone or email, so you're sure to select the best product for your needs and within your budget. Let us serve you, and let us know what we could do better.