GUS PEREZ — Aug 04, 2024
If you need a moving company, then stay away from X Van Lines at all costs (8107 Chancellor Row, Dallas, TX 75247; DOT: 3391195 MC…
If you need a moving company, then stay away from X Van Lines at all costs (8107 Chancellor Row, Dallas, TX 75247; DOT: 3391195 MC: 1089913). This was by far the worst moving company I could have hired to move several boxes of items and miscellaneous household goods cross country from Boston to Los Angeles. They promised they would do a good job and they failed to meet the minimum expectations even for a small load. If I could give a zero rating, I would. I will explain why. It is a long story, but worth the read.
The pickup in Boston occurred June 20 and we needed for them to hold the move items for a few weeks which they said would be no problem because they had their own warehouse. Then, they said they would schedule a truck for the target date we requested of July 8. They promised they could hold the items for a couple of weeks which would give them time to schedule a truck to get the items moved. "No problem" is what we were promised.
As the July 4th weekend approached, I knew it would take 4 days for the items to make the trek across the US. They said they were limited to 500 miles per day per DOT rules. Fair enough. I contacted them the weekend before the holiday to see where in the process the items were. No response.
Since we live in Texas, we booked airfare and a hotel room for my family in LA so we could meet the movers and ensure everything was unloaded. I continued to reach out via text and calls before and after our travel to LA and still got no response from them.
When July 8 came, I finally spoke with someone in Customer Service and discovered the items were still in Boston in their warehouse. Imagine my frustration after putting down about $2000 in travel costs and taking time off work to have nothing arrive after being picked up 3 weeks earlier. Had they communicated that the items were still in Boston before we left Texas, we could have moved our travel plans. When I told the CS Rep that I was unhappy, they just said that the July 8 date was just the first delivery date and they could deliver any time after that. And when I tried to ask why they didn't contact me earlier, the rep kept cutting me off and talking over me. I just had to hang up because the rep was rude and obstinate. I went back to contacting the original sales rep that sold me on this company. He expressed shock that this had happened and promised he would help me.
Now, we fast forward to July 23. I have been texting the sales rep and the CS Rep about the status of our move for several weeks. On July 12, I provided a date range that would work for us (7/25 to 8/7) when the first suggested date they provided (7/19 to 7/23) would not work. No response from anyone at this company about when the items were scheduled for pickup in Boston for the move to LA. Then I get a call from the driver, apparently a sub-contractor, that the items will be delivered the next day on 7/24. X Van Lines didn't bother to accommodate my request. They apparently only care about what was convenient for them.
I had told everyone at X Van Lines I spoke with or texted that we live in Texas and we needed time to plan another trip out to California. Of course they spring the moving delivery on us without any real warning while ignoring my requested dates of 7/25 to 8/7.
The sales rep who promised he would help me after the first delivery date was missed, pushed me off to the scheduling department because he had no influence on the move itself. Another empty promise made.
In the end, we got help from our awesome real estate agent who could meet the movers and sign for the delivery. The agent went above and beyond to help us. This agent knows how to treat customers.
The final cherry on top of this story is we told X Van Lines back on July 8 that trucks over 20 feet were prohibited from the community where the delivery was to be made. Did they tell the driver that? Of course not, The driver explained that this was typical behavior from all moving companies they work with. If XVan Lines had no intention of telling the driver, they should have told me to do their job for them. Pathetic.
As for X Van Lines, please heed this story of how they over-promise and under-perform. They clearly have no clue on how to communicate with customers and actually do the basics of moving items from Point A to Point B in a professional manner. Stay away from this company for your moving needs unless you want to write the next horror story on this review site.
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If you need a moving company, then stay away from X Van Lines at all costs (8107 Chancellor Row, Dallas, TX 75247; DOT: 3391195 MC: 1089913). This was by far the worst moving company I could have hired to move several boxes of items and miscellaneous household goods cross country from Boston to Los …
If you need a moving company, then stay away from X Van Lines at all costs (8107 Chancellor Row, Dallas, TX 75247; DOT: 3391195 MC: 1089913). This was by far the worst moving company I could have hired to move several boxes of items and miscellaneous household goods cross country from Boston to Los Angeles. They promised they would do a good job and they failed to meet the minimum expectations even for a small load. If I could give a zero rating, I would. I will explain why. It is a long story, but worth the read.
The pickup in Boston occurred June 20 and we needed for them to hold the move items for a few weeks which they said would be no problem because they had their own warehouse. Then, they said they would schedule a truck for the target date we requested of July 8. They promised they could hold the items for a couple of weeks which would give them time to schedule a truck to get the items moved. "No problem" is what we were promised.
As the July 4th weekend approached, I knew it would take 4 days for the items to make the trek across the US. They said they were limited to 500 miles per day per DOT rules. Fair enough. I contacted them the weekend before the holiday to see where in the process the items were. No response.
Since we live in Texas, we booked airfare and a hotel room for my family in LA so we could meet the movers and ensure everything was unloaded. I continued to reach out via text and calls before and after our travel to LA and still got no response from them.
When July 8 came, I finally spoke with someone in Customer Service and discovered the items were still in Boston in their warehouse. Imagine my frustration after putting down about $2000 in travel costs and taking time off work to have nothing arrive after being picked up 3 weeks earlier. Had they communicated that the items were still in Boston before we left Texas, we could have moved our travel plans. When I told the CS Rep that I was unhappy, they just said that the July 8 date was just the first delivery date and they could deliver any time after that. And when I tried to ask why they didn't contact me earlier, the rep kept cutting me off and talking over me. I just had to hang up because the rep was rude and obstinate. I went back to contacting the original sales rep that sold me on this company. He expressed shock that this had happened and promised he would help me.
Now, we fast forward to July 23. I have been texting the sales rep and the CS Rep about the status of our move for several weeks. On July 12, I provided a date range that would work for us (7/25 to 8/7) when the first suggested date they provided (7/19 to 7/23) would not work. No response from anyone at this company about when the items were scheduled for pickup in Boston for the move to LA. Then I get a call from the driver, apparently a sub-contractor, that the items will be delivered the next day on 7/24. X Van Lines didn't bother to accommodate my request. They apparently only care about what was convenient for them.
I had told everyone at X Van Lines I spoke with or texted that we live in Texas and we needed time to plan another trip out to California. Of course they spring the moving delivery on us without any real warning while ignoring my requested dates of 7/25 to 8/7.
The sales rep who promised he would help me after the first delivery date was missed, pushed me off to the scheduling department because he had no influence on the move itself. Another empty promise made.
In the end, we got help from our awesome real estate agent who could meet the movers and sign for the delivery. The agent went above and beyond to help us. This agent knows how to treat customers.
The final cherry on top of this story is we told X Van Lines back on July 8 that trucks over 20 feet were prohibited from the community where the delivery was to be made. Did they tell the driver that? Of course not, The driver explained that this was typical behavior from all moving companies they work with. If XVan Lines had no intention of telling the driver, they should have told me to do their job for them. Pathetic.
As for X Van Lines, please heed this story of how they over-promise and under-perform. They clearly have no clue on how to communicate with customers and actually do the basics of moving items from Point A to Point B in a professional manner. Stay away from this company for your moving needs unless you want to write the next horror story on this review site.
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Berth Ortiz — Feb 19, 2024
I highly recommend X Vanlines. They just moved me this past Monday and they're the best movers I've ever had. After dealing with t…
I highly recommend X Vanlines. They just moved me this past Monday and they're the best movers I've ever had. After dealing with three men and truck a couple years ago (nightmare) I truly appreciate how professional they were. Amazing job. THANK YOU!
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I highly recommend X Vanlines. They just moved me this past Monday and they're the best movers I've ever had. After dealing with three men and truck a couple years ago (nightmare) I truly appreciate how professional they were. Amazing job. THANK YOU!
Stephanie Hall — Feb 18, 2024
I called X Vanlines and three other companies to get a quote. They were the most professional and pleasant to speak with. Their pr…
I called X Vanlines and three other companies to get a quote. They were the most professional and pleasant to speak with. Their price was fair (somewhere in the middle). Moving day came and they arrived on time with all the packing material they needed. Had everything packed and loaded by the end of the day. They called two days before they delivered in Dallas and did an excellent job. Recommended!
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I called X Vanlines and three other companies to get a quote. They were the most professional and pleasant to speak with. Their price was fair (somewhere in the middle). Moving day came and they arrived on time with all the packing material they needed. Had everything packed and loaded by the end of…
I called X Vanlines and three other companies to get a quote. They were the most professional and pleasant to speak with. Their price was fair (somewhere in the middle). Moving day came and they arrived on time with all the packing material they needed. Had everything packed and loaded by the end of the day. They called two days before they delivered in Dallas and did an excellent job. Recommended!
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Margaret Townsend — Feb 15, 2024
Loved how organized they are. It was quick and stress free. I moved many times before this was by far the easiest. X Vanlines deli…
Loved how organized they are. It was quick and stress free. I moved many times before this was by far the easiest. X Vanlines delivered on their promise hence the review!
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Loved how organized they are. It was quick and stress free. I moved many times before this was by far the easiest. X Vanlines delivered on their promise hence the review!
Barbara Thomas — Feb 14, 2024
I neede to ship 300 dog cages to a rescue place in AZ so I got X Vanlines to do the drive from SC with the cages. It got there in …
I neede to ship 300 dog cages to a rescue place in AZ so I got X Vanlines to do the drive from SC with the cages. It got there in less than a week even though they told me it might take more than 2 weeks. I'm impressed. 5 stars.
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I neede to ship 300 dog cages to a rescue place in AZ so I got X Vanlines to do the drive from SC with the cages. It got there in less than a week even though they told me it might take more than 2 weeks. I'm impressed. 5 stars.
Phyllis G — Feb 09, 2024
We had to move a whole 4 bedroom household from VA to MN. X vanlines got the job done top to bottom. They actually even helped us …
We had to move a whole 4 bedroom household from VA to MN. X vanlines got the job done top to bottom. They actually even helped us to find someone to move our 2 cars and even ahd good advice about how to move our 4 pets. Great mover. Also great price.
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We had to move a whole 4 bedroom household from VA to MN. X vanlines got the job done top to bottom. They actually even helped us to find someone to move our 2 cars and even ahd good advice about how to move our 4 pets. Great mover. Also great price.
Justine Stock — Feb 07, 2024
I had a bunch of heavy garage equipment moved from a car workshop in GA to NM. The move was done by X vanlines. It was very quick …
I had a bunch of heavy garage equipment moved from a car workshop in GA to NM. The move was done by X vanlines. It was very quick and professional. 5 stars.
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I had a bunch of heavy garage equipment moved from a car workshop in GA to NM. The move was done by X vanlines. It was very quick and professional. 5 stars.
Sharon Murphy — Feb 05, 2024
I had to move for work from FL to NY and X vanlines worked out the shipping of my furniture. Pretty decent price and very professi…
I had to move for work from FL to NY and X vanlines worked out the shipping of my furniture. Pretty decent price and very professional. I got the stuff in 5 days. Would recommend.
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I had to move for work from FL to NY and X vanlines worked out the shipping of my furniture. Pretty decent price and very professional. I got the stuff in 5 days. Would recommend.
