In addition to my previous review: UPDATE: MULTIPLE EXPENSIVE DAMAGED ITEMS! So many of the boxes delivered literally look like they were body slammed. My electric bike was damaged!! I'M SO UPSET!! The control that operates the whole bike was smashed off and the metal wheel cover is all bent and crushed into the wheel. The electrical control alone is $100, not including labor for the repair and anything else they find. OH AND! My treadmill was delivered damaged. The electronic interface was completely broken off, clearly by sheer force, and it now does not fit into the base. It will never be the same and I will have to replace that as well. I will attempt to contact them, but based on their lack of response this entire experience my guess is they will not reply or will refuse to refund it. GREAT. Itemized list of broke items: 25 boxes minimum Large storage container: cracked and broken, unusable Treadmill electronic control center: ripped apart Electric Bike: electric control smashed off

1 Star - Broken Promises, Damaged Furniture, and No Refund I would not recommend Reliant Moving Solutions based on my experience. As a 62-year-old woman moving alone, I trusted what the salesperson, Chris, told me. My belongings should have been transported directly from Franklin, TN, to Frisco, TX. Instead, they traveled from Franklin to Indiana, then to Georgia, and finally to Frisco. It's no surprise that multiple pieces of my furniture arrived damaged after taking such an unnecessary route. While the damaged furniture was frustrating, what has been even more disappointing is that Chris promised me a refund because of everything that went wrong. Months later, that promise has never been honored. I paid for white-glove service, and it was horrible -- they showed up without any packing materials and used my belongings to pack! Rather than addressing my repeated requests for a refund, Reliant Moving Solutions has continued to avoid the issue and has responded with matters unrelated to my complaint. I have reached out multiple times and even filed a complaint with the Better Business Bureau, yet I am still waiting for someone--especially Chris--to contact me and make this right. The entire experience has been stressful and disappointing. When you're planning a long-distance move, trust is everything. Unfortunately, the promises made before the move did not match what happened afterward. If you're considering Reliant Moving Solutions, do your research and be extremely cautious about relying on verbal promises. Get every commitment in writing before signing anything.

Easy to book and get setup. Fair price and transparent costs. Both pickup and delivery were hours later than estimated time frame. A ton of my stuff didn't get delivered and was lost. Thousands of dollars worth of stuff lost. None of the paperwork I was given was even remotely legible to submit for claims and had to wait weeks to get scanned copies that were. Edit: their claims service rejected every lost and damaged item due to their terrible inventory taking that just denoted items as large or small. They actively packed multiple of my items and didn't record them properly so I am now out thousands of dollars worth of items. Ridiculous company.

Would not recommend this company. Initially, I was very pleased with the customer service representatives and found them to be professional and responsive during the booking process. However, I was not fully aware of how long it could take to receive my items after pickup, nor that my belongings could be placed into a warehouse and remain in storage until the movers were ready to transport them. My household and business goods were scheduled for pickup on 12/27, but pickup was delayed until 12/28 by the movers. While the reason for the delay was explained at the time, the pickup ultimately occurred a day later than scheduled, with the crew arriving several hours after the expected window. During pickup, there were challenges with disassembling a large furniture piece, and to avoid further delay, I elected to have the item packed without disassembly. After pickup, my items were placed into a warehouse in Kansas. From pickup to final delivery, the process took 25 days total, with 23 of those days spent sitting in a warehouse in Overland Park, Kansas. My earliest acceptance date for delivery was 12/30, yet I did not receive a clear written delivery window for an extended period of time. Communication required proactive follow-up on my part, and there was very little update information provided by Reliant Moving Solutions staff while my items remained in storage. It was also not initially clear whether additional storage charges might apply. Payment was required in cash, which meant I did not have the dispute protections typically available when paying by credit card. This is something prospective customers may want to consider when evaluating their options. When my belongings were finally delivered, the outcome was extremely upsetting. Upon unpacking, I discovered that my jewelry box was damaged and that almost all of the jewelry inside was missing. This has been deeply distressing. Additionally, my items appeared to be jam-packed floor to ceiling in the semi with very little care taken. Several boxes were crushed, and packing was damaged as a result. Despite being extremely careful to pack and clearly label my household items and business items separately to avoid confusion, they were mixed together during delivery. During the delivery process, the movers brought up multiple items that did not belong to me, which I had them take back. This raised concerns about whether some of my belongings may have been delivered to other customers. While the delivery movers themselves were polite, efficient, and professional, the way everything had been stacked tightly on top of one another in the truck was very concerning. Overall, I am very displeased with this experience. I am incredibly sad about my missing jewelry and about the way my belongings appear to have been handled throughout this move. In hindsight, I wish I had handled the move myself. If you are considering this company, I strongly recommend getting all delivery timelines, storage terms, handling practices, and carrier details clearly in writing before booking so expectations are fully understood.

I was extremely disappointed with every part of this moving experience. The company failed to clearly explain their scheduling process, resulting in a lengthy delay that left me without my possessions for over a week. When the shipment finally arrived, important items were missing, and the company seemed more interested in avoiding responsibility than helping their customer. They asked me to cover shipping costs before offering only partial reimbursement, which was completely unreasonable considering the situation. It took constant follow-up and multiple complaints before they finally corrected their mistake. I would strongly encourage anyone planning a move to choose another company.

The service I received was not worth the cost. The moving crew seemed inexperienced and careless throughout the process. They struggled with basic moving tasks and wasted valuable time. My fragile items were not handled properly despite clear instructions. Customer service did not respond quickly to my concerns. The communication before and after the move was poor. I expected better professionalism from the company. The overall experience was frustrating. I would not use this service again. I cannot recommend them.

This was one of the worst moving experiences I have ever had. The movers were unorganized from the beginning and wasted a lot of time. They did not pack my belongings carefully, which resulted in damaged items. When I raised the issue, no one offered a proper solution. The customer service team was difficult to reach and not helpful. I expected a much more professional service. The price did not match the quality provided. The entire process was frustrating and disappointing. I would not use this service again. I suggest others look for a better option.

Highly recommend Reliant Moving Solutions to anyone looking for a smooth, high-quality moving experience. Truly worth it.

They handled all of my furniture (including three huge mirrors, one being 7') with care, helped me figure out how to fit my couch, and even set up my rugs and space so it was easy to move around afterward.

Their customer service, attention to details, and organization are 5-star levels. One thing that really stood out to me was that instead of asking me how many boxes I need, they asked me to send them pics of my place and stuff, and they calculated the number of small,