Sean Farrington — Apr 07, 2019
MONTH-LONG NIGHTMARE (Only got $450 of the $600+ paid): Purchased a french door refrigerator for my mother. It arrived 2 hours pas…
MONTH-LONG NIGHTMARE (Only got $450 of the $600+ paid): Purchased a french door refrigerator for my mother. It arrived 2 hours past the latest time promised (not a big deal, but this was just the beginning of the journey).
Once the refrigerator finally arrived, they installed it, powered it up (and carted away a perfectly good refrigerator). The next morning we discovered thawed and warm food and we lost all our food. Multiple calls with the owner we finally got the tech back out 2 days later (it was the weekend and no one was available until the following week)
After 2 separate sessions with their repair tech, they finally had the refrigerator working . Once the refrigerator was running then we discovered the ice maker was not working. 3 sessions later, the repair tech had to install a new icemaker.
After weeks of this back-and-forth -- and scheduling with the repair tech (and waiting for their multi-hour window), we finally gave up when the refrigerator and the freezer both failed again, asked for a refund (with 2 months remaining on the "warranty").
For the icing on the cake, the owner argued that he had spent money on an ice-maker and shouldn't have to refund that amount (even though he sold us on the fact that we were getting a 'fully operational' refrigerator).
In the end, my mother was so worn down by the owner that she settled for $450 of the $600+ paid for this useless refrigerator. And, the bonus, is that they got to keep and resell the original perfectly run
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MONTH-LONG NIGHTMARE (Only got $450 of the $600+ paid): Purchased a french door refrigerator for my mother. It arrived 2 hours past the latest time promised (not a big deal, but this was just the beginning of the journey).
Once the refrigerator finally arrived, they installed it, powered it up (an…
MONTH-LONG NIGHTMARE (Only got $450 of the $600+ paid): Purchased a french door refrigerator for my mother. It arrived 2 hours past the latest time promised (not a big deal, but this was just the beginning of the journey).
Once the refrigerator finally arrived, they installed it, powered it up (and carted away a perfectly good refrigerator). The next morning we discovered thawed and warm food and we lost all our food. Multiple calls with the owner we finally got the tech back out 2 days later (it was the weekend and no one was available until the following week)
After 2 separate sessions with their repair tech, they finally had the refrigerator working . Once the refrigerator was running then we discovered the ice maker was not working. 3 sessions later, the repair tech had to install a new icemaker.
After weeks of this back-and-forth -- and scheduling with the repair tech (and waiting for their multi-hour window), we finally gave up when the refrigerator and the freezer both failed again, asked for a refund (with 2 months remaining on the "warranty").
For the icing on the cake, the owner argued that he had spent money on an ice-maker and shouldn't have to refund that amount (even though he sold us on the fact that we were getting a 'fully operational' refrigerator).
In the end, my mother was so worn down by the owner that she settled for $450 of the $600+ paid for this useless refrigerator. And, the bonus, is that they got to keep and resell the original perfectly run
Read more
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