I was referred by my Dr for a bone scan. I spoke with a gentleman for my appointment and arrived on the scheduled day. Upon arrival my orders and paperwork could not be found in the office. After waiting an hour while the lady in the office called the employee we were told we could pay it n full for the procedure because they didn't do insurance precertification they require. After explaining I had driven over an hour, they had my insurance verified, another appointment was made allowing them to pre-certify and locate the orders. Upon driving yet another hour, I arrived at my appointment. They wanted to collect my co-payment in addition to 30% of the procedure. After explaining that I only pay a co-payment (I also called and verified with the insurance co.) and waiting another hour, a gentlemen came into the waiting room which many other patients were in my and said that I needed to pay the co pay and 30%. He had printed out my insurance benefits where it clearly stated I only had to pay a copay, and I pointed that out. He disregarded what the document said and insisted upon the additional 30%, said he was a hospital facility (which he is not) when I pointed it out. The other patients were mortified by this interaction as well as being so unprofessional. I refused the services there due to the above. I walked out. He is definitely ok with insurance fraud! We would not recommend this facility to anyone that's ok with illegal activity. It definitely had me questioning the services provided.