I called to get a quote while explaining my business needs. The rep cut me off in mid-sentence and stated he was not interested without letting me finish speaking. How RUDE!!! Here are the 16 customer service skills that every professional should seek to develop and every leader should look for when hiring team members. Patience, Attentiveness, Ability to communicate clearly, Knowledge of the product, Ability to use positive language, Acting skills, Ability to read customers, Goal-oriented focus, Closing ability, and Willingness to learn.