My furnace broke down in late November of 2023. After calling 4 companies, of which all were booked for weeks, I finally called A-Action Heating and they were able to send out a technician within 2 hours. They did diagnose the problem (all they had to do was clean out the fan) but they were totally unprofessional. Their technician did not arrive in a company vehicle, he stunk like cigarette smoke (as an ex-smoker, I know that this can be avoided), he was so chatty that he wasted an hour of my day, and he did not have a mobile payment method so I had to call into their office and divulge my credit card information. After all of that they called me FIVE MONTHS LATER to tell me that the credit card information was processed incorrectly and asked me for my credit card information AGAIN! Even after talking to the owner, who did not even offer me a discount for their mistake, I was made to feel like my payment was severely overdue. IT WAS NOT. I gave them valid payment information, received an email receipt along with verbal confirmations from BOTH the receptionist who took my credit card info AND the technician before he left my house. I should have, at the very least, been offered a discount for their mistake that has caused me such inconvenience. They couldn't even get the date of service correct when they sent me a letter asking me to bring my account into compliance. I'm not the one who should be making sure the payment gets processed correctly. It should be the person who processes these transaction EVERY DAY. When you don't even realize that you didn't get paid for 5 months, something is seriously wrong with your business! Find a reputable business and avoid this one at all cost!