THE ABSOLUTE WORST CUSTOMER SERVICE OF ANYONE IN THIER INDUSTRY THAT I HAVE EXPERIENCED! AVOID THESE PEOPLE AT ALL COSTS! DO NOT DO BUSINESS WITH THEM FOR ANY REASON! THESE PEOPLE WERE CONTRACTED THROUGH OUR HOME WARRANTY COMPANY TO RESPOND TO AN EMERGENCY LEAK UNDERNEATH THE HOUSE THAT WAS CAUSING DAMAGE AND WAS UNCONTROLLABLE! THE CALL WAS MADE ON MAY 31ST. I MISSED THIER CALL BECAUSE I WAS ON THE PHONE WITH THE INSURANCE COMPANY, BUT CALLED THEM BACK IMMEDIATELY AFTER THAT. MY CALL WAS NOT RETURNED UNTIL THE FOLLOWING DAY, AND EVEN THOUGH I REPEATED THAT THIS WAS AN ACTIVE UNCONTROLLABLE LEAK, AND AN EMERGENCY, THE SOONEST ANYONE COULD COME WAS ON THURSDAY BETWEEN 10-12. OKAY, FINE. THE TECHNICIAN FINALLY SHOWED UP AT 12:35, LOOKED AT THE DAMAGE IN THE ROOM, THEN LOOKED UNDER THE HOUSE AND SAID IT WAS A TWO MAN JOB. HE WAS GOING TO COME BACK "IN AN HOUR WITH A HELPER" TO FIX THE LEAK. HE WAS A NO SHOW THE REST OF THE DAY. I CALLED THEIR NUMBER AT 5:15PM AND LEFT A MESSAGE, I FOLLOWED THAT UP WITH ANOTHER PHONE CALL AT 8:23 THIS MORNING AND ENDED UP LEAVING A MESSAGE, I HAVE CALLED HIM SUBSEQUENTLY AT 9:51 AM, 10:39 AM, 11:12 AM, 11:53 AM AND 12:23 PM. I HAVE LEFT REPEATED MESSAGES FOR THEM TO PLEASE GIVE A STATUS UPDATE, ALL TO NO AVAIL. NOT A PHONE CALL, NOT A TEXT, NOT AN EMAIL -N O T H I N G ! ! LIKE ALL THE OTHER POOR REVIEWS OF THIS COMPANY, THEY ARE ABSOLUTELY NON RESPONSIVE AND SHOULD BE AVOIDED AT ALL COSTS. WHY ANY OF THE WARRANTY COMPANIES DEAL WITH THESE LOSERS IS BEYOND ME. I ASSUME THIER WORK IS A BAD AS THIER SERVICE, AND THE ONLY WORK THEY GET IS THROUGH HOME WARRANTY COMPANIES THAT ONCE THEY HAVE TEH JOB, IT IS NEARLY IMPOSSIBLE TO CHANGE THE PROVIDER. IF YOU HAVE MANAGED TO GET THEM ASSIGNED TO YOUR HOME WARRANTY JOB, CALL YOUR WARRANTY COMPANY BACK AND HAVE THEM REPLACED WITH A COMPETENT, PROFESSIONAL ORGANIZATION THAT ACTUALLY ENGAGES WITH THE CUSTOMER TO LET THEM KNOW WHAT IS GOING ON! I WOULD HAVE RATED THESE HACKS AS "ZERO" STARS IF THE MANTRA APP ALLOWED IT. HEY GREG, LOOK FOR MY REVIEW OF YOU AND YOUR COMPANY ON AS MANY PAGES AS I CAN FIND. YOU ARE UNPROFESSIONAL AND UNETHICAL AND I HOPE THIS REVIEW AND ALL THE OTHER ONE STAR REVIEWS EITHER MAKE YOU STEP UP YOUR GAME AND LEARN TO ACT PROFESSIONALY AND TAKE THISES SERVICE CALLS IN A TIMELY MANNER OR YOU COOSE TO RETIRE AND TAKE ON A NEW VOCATION SUCH AS WALMART GREETER OR GOVERNMENT BEAN COUNTER- BOTH OF WHICH ARE USELESS NO BRAIN ACTIVITIES.