Bruce Richardson — May 15, 2020
Charges $185 / hr. Schedules w/o estimate or disclosure of stacked pricing practices = deceptiveness. I immediately paid cash bu…
Charges $185 / hr. Schedules w/o estimate or disclosure of stacked pricing practices = deceptiveness. I immediately paid cash but emailed owners for review and corrective action. What follows is my 4/7/20 email that received no courtesy of a response. Once paid, they had no desire to respond. I'll let you be the judge of whether you feel their actions fair and appropriate. I will stick with Veniskofsky Plumbing and Heating in Vernon.
Hello Laura,
It was a pleasure speaking with you yesterday and I truly appreciate your offering assistance while Tony is incapacitated. This said, I should have been advised, in advance, of your flat rate billing practices. I loyally work with a lot of contractors, as Tony can attest, and understand that practices vary greatly. My guard was down.
Nevertheless, I feel compelled to share with you that I would not have had Allen do the repair if I had known that there was an $89 charge for the 10 minute diagnosis and then the $115 pump would be marked up 250% to $291. When backing the cost of the pump out of the 90 minute job cost we are at a $185/hr labor rate. These are practices akin to those of Aiello, that I avoid and warn people against.
In all fairness, I cannot take issue and voice my displeasure to others without first sharing with you. Thus this email.
Stay well and all the best to you and Mark,
Bruce
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Charges $185 / hr. Schedules w/o estimate or disclosure of stacked pricing practices = deceptiveness. I immediately paid cash but emailed owners for review and corrective action. What follows is my 4/7/20 email that received no courtesy of a response. Once paid, they had no desire to respond. I'l…
Charges $185 / hr. Schedules w/o estimate or disclosure of stacked pricing practices = deceptiveness. I immediately paid cash but emailed owners for review and corrective action. What follows is my 4/7/20 email that received no courtesy of a response. Once paid, they had no desire to respond. I'll let you be the judge of whether you feel their actions fair and appropriate. I will stick with Veniskofsky Plumbing and Heating in Vernon.
Hello Laura,
It was a pleasure speaking with you yesterday and I truly appreciate your offering assistance while Tony is incapacitated. This said, I should have been advised, in advance, of your flat rate billing practices. I loyally work with a lot of contractors, as Tony can attest, and understand that practices vary greatly. My guard was down.
Nevertheless, I feel compelled to share with you that I would not have had Allen do the repair if I had known that there was an $89 charge for the 10 minute diagnosis and then the $115 pump would be marked up 250% to $291. When backing the cost of the pump out of the 90 minute job cost we are at a $185/hr labor rate. These are practices akin to those of Aiello, that I avoid and warn people against.
In all fairness, I cannot take issue and voice my displeasure to others without first sharing with you. Thus this email.
Stay well and all the best to you and Mark,
Bruce
Read more
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