Beware poor customer service and repair. For years they only had sales people you could call who would do nothing to help you. The service number you call would "schedule" your repair but no one would show up and you would have to call back multiple times before someone would finally show up. Now they have new account managers that are calling to finally help a little because things had gotten so bad. I have seen their screen showing our service call history and it does not line up with all the calls we have made in maintenance and the calls made by supervisors on the shop floor. It's like all of the calls we have made were not recorded on their end. Our company switched our production facility and corporate office from bottled water coolers to these filtered water coolers. In the few years we have had them the units are continually going out. We call the service number and are told someone will be out in a week and then weeks and sometimes months go by and we have to call back because no one would come in to repair. The longest we have documented is 6 months. When they finally got around to fixing the unit that had been out the longest, they replaced it with a refurbished unit that went out a day after they left. So we had to call them back in to repair it again which took way too long. They do not come in to perform PMs regularly, and when they do come in they miss units or don't properly PM them because we have had multiple units needing to be repaired or a filter change soon after a technician has been here to perform PMs. We have also asked for 2 units to be removed so we would no longer be charged for them, but technicians came in to perform a few PMs and didn't take the units with them even after I talked to them and reminded them. All we get from this company is excuses and no customer service. Either they don't care or they stretched themselves so thin they can't service their customers. We are in a contract at the moment but will not be renewing it unless we receive an official apology and see a drastic change in their service. Everyone managing this company should be held accountable for the poor service, management, planning, and lack of communication between themselves and the customer. I also told the account manager about the terrible reviews about their company on the BBB website and others, and he was unaware of the negative view of the company and that our same issues were so widespread.