Business Details

Serving Prosser, WA

Hall Chevrolet Buick of Prosser, Washington serves the Tri-Cities area's Chevrolet Buick sales and auto service needs. Hall Chevrolet Buick of Prosser, Washington is a family owned and operated new and used car dealership. In 2008, the previous owner...

Est. 1961 Prosser, WA 65 Years in Business

Customer Reviews

1.0 / 5.0 (1 review)

Write a Review

Tracy Maling — Jun 16, 2022

I would give a half star if it let me on this unprofessional dealership. I put a deposit down on January 6th, 2022 for a new 2022 …

I would give a half star if it let me on this unprofessional dealership. I put a deposit down on January 6th, 2022 for a new 2022 Chevrolet Silverado 1500 ZR2. Everything was good until I got a text from the guy I was working with on April 21st that showed the price of the vehicle and had a handwritten note on it that said "5k dealer markup" . When I called them out on this BS additional pricing they simply stated that "everyone was doing it" and then I told them I would not pay that price . The GM "Rick" then threatened to keep my deposit (illegally). So they did cut the $5,000 in half so they only ended up stealing $2,500 plus tax from me when it was said and done. When I filled out my online survey on the dealership they were all the sudden interested in me again because of the poor review. hmmm it seems that they don't like when things cut into their $$ money but when it is the consumers they have no problem. Things are tough enough in the economy right now without these dealerships taking advantage of everyone because they "can". I will not be using this dealership ever again in my future and will take my business to someone who cares about their customers. When I called the dealership back (after getting a message to call them from "Alex" the sales manager) he was immediately hostile towards me and kept talking over me and not letting me finish a sentence. Well that was the good part of his involvement as next thing I know, when I was explaining to him what has happened from the start of my buying process, he hung up on me. How rude and totally UNPROFESSIONAL for a sales manager at SPECKS CHEVROLET BUICK OF PROSSER to hang up on a customer that just spent $80k on a new vehicle. I would not want to wish this dealerships service and sales onto my enemies let alone someone I am friends with so no I would definitely not recommend this dealership to ANYONE. The GM and the sales manager are supposed to be two of your top people that can handle dealing with customers but this dealership has failed on both of these people, "Alex" and "Rick". Do yourself a favor and spend your hard earned money somewhere else. Tracy M Purchased 2022 Chevrolet Silverado 1500 on May 18, 2022

I would give a half star if it let me on this unprofessional dealership. I put a deposit down on January 6th, 2022 for a new 2022 Chevrolet Silverado 1500 ZR2. Everything was good until I got a text from the guy I was working with on April 21st that showed the price of the vehicle and had a handwrit…

I would give a half star if it let me on this unprofessional dealership. I put a deposit down on January 6th, 2022 for a new 2022 Chevrolet Silverado 1500 ZR2. Everything was good until I got a text from the guy I was working with on April 21st that showed the price of the vehicle and had a handwritten note on it that said "5k dealer markup" . When I called them out on this BS additional pricing they simply stated that "everyone was doing it" and then I told them I would not pay that price . The GM "Rick" then threatened to keep my deposit (illegally). So they did cut the $5,000 in half so they only ended up stealing $2,500 plus tax from me when it was said and done. When I filled out my online survey on the dealership they were all the sudden interested in me again because of the poor review. hmmm it seems that they don't like when things cut into their $$ money but when it is the consumers they have no problem. Things are tough enough in the economy right now without these dealerships taking advantage of everyone because they "can". I will not be using this dealership ever again in my future and will take my business to someone who cares about their customers. When I called the dealership back (after getting a message to call them from "Alex" the sales manager) he was immediately hostile towards me and kept talking over me and not letting me finish a sentence. Well that was the good part of his involvement as next thing I know, when I was explaining to him what has happened from the start of my buying process, he hung up on me. How rude and totally UNPROFESSIONAL for a sales manager at SPECKS CHEVROLET BUICK OF PROSSER to hang up on a customer that just spent $80k on a new vehicle. I would not want to wish this dealerships service and sales onto my enemies let alone someone I am friends with so no I would definitely not recommend this dealership to ANYONE. The GM and the sales manager are supposed to be two of your top people that can handle dealing with customers but this dealership has failed on both of these people, "Alex" and "Rick". Do yourself a favor and spend your hard earned money somewhere else. Tracy M Purchased 2022 Chevrolet Silverado 1500 on May 18, 2022