-
Alysse M-G — Feb 04, 2023
All these five star reviews are created by A&A--do a little digging and you'll find these fake, vague reviews all over the place.
…
All these five star reviews are created by A&A--do a little digging and you'll find these fake, vague reviews all over the place.
Working with A&A was the worst, most stressful moving experience I've ever had. I've moved across the country several times, using both national and local movers, and have never had myself, my family, and our hard-earned and valuable belongings treated with such disrespect.
We were initially quoted $10,000 for our NJ to CO move. In the end, we paid over $18,000. In spite of paying this much, our belongings were treated like trash. Most of the boxes coming off the truck were crushed or ripped open. Several of our boxes were missing, and I could never get a straight answer from A&A as to where they might be.
We were told in writing and verbally that we could pay the remaining balance by credit card the day before our delivery, because $18,000 was way above our original budget--but at the last minute were forced to pay in cash. This was a devastating reversal of what was promised and we had to scramble to borrow money to make that happen.
We jumped through every hoop A&A threw at us to try and rectify this awful situation. I documented everything, providing written descriptions and photographs of everything broken and missing, and submitted the claim form to Sal Navarro as instructed. He told me it would take 30-90 days for their insurance company to make us an offer. When I called for updates, he was rude and short with me, saying I'd "have to be patient," so I waited until the 90 days were up to call again. It was obvious he didn't remember me and that nothing had been done.
After doing some research, I found another way to submit the claim directly to their third party handler. There's a 6 month window to submit a claim to that company, and I realized that Sal had been purposefully delaying me to try to get that deadline to pass. The third party company quickly offered us a $170 settlement, based on the weight of our broken items and not including anything we packed ourselves, or our missing items. A&A didn't put inventory stickers on any of our boxes, so there was no way to know what was actually missing until we had unpacked everything. A&A had no answer for this clear negligence of a universal moving company practice, and said we'd have to go to arbitration if we wanted to address it. That costs $200. I'd given all my money to A&A already, and after 7 months of this stressful back and forth, I just wanted the process to be over. I accepted their insultingly low offer.
43 days later and no check has been issued. Sal pretends he doesn't know how this process works and I can't get an update from anyone. To add insult to injury, no one at A&A has ever returned my calls--not once--and now they won't even pick up when they see my number calling. This review is my desperate final plea to A&A to please pay us the agreed upon amount so I can finally move on from this nightmare. For all the carelessness and callousness with which they've treated us and our belongings, it's a very small price for them to pay. Literally less than the least they could do.
Read more
All these five star reviews are created by A&A--do a little digging and you'll find these fake, vague reviews all over the place.
Working with A&A was the worst, most stressful moving experience I've ever had. I've moved across the country several times, using both national and local movers, and ha…
All these five star reviews are created by A&A--do a little digging and you'll find these fake, vague reviews all over the place.
Working with A&A was the worst, most stressful moving experience I've ever had. I've moved across the country several times, using both national and local movers, and have never had myself, my family, and our hard-earned and valuable belongings treated with such disrespect.
We were initially quoted $10,000 for our NJ to CO move. In the end, we paid over $18,000. In spite of paying this much, our belongings were treated like trash. Most of the boxes coming off the truck were crushed or ripped open. Several of our boxes were missing, and I could never get a straight answer from A&A as to where they might be.
We were told in writing and verbally that we could pay the remaining balance by credit card the day before our delivery, because $18,000 was way above our original budget--but at the last minute were forced to pay in cash. This was a devastating reversal of what was promised and we had to scramble to borrow money to make that happen.
We jumped through every hoop A&A threw at us to try and rectify this awful situation. I documented everything, providing written descriptions and photographs of everything broken and missing, and submitted the claim form to Sal Navarro as instructed. He told me it would take 30-90 days for their insurance company to make us an offer. When I called for updates, he was rude and short with me, saying I'd "have to be patient," so I waited until the 90 days were up to call again. It was obvious he didn't remember me and that nothing had been done.
After doing some research, I found another way to submit the claim directly to their third party handler. There's a 6 month window to submit a claim to that company, and I realized that Sal had been purposefully delaying me to try to get that deadline to pass. The third party company quickly offered us a $170 settlement, based on the weight of our broken items and not including anything we packed ourselves, or our missing items. A&A didn't put inventory stickers on any of our boxes, so there was no way to know what was actually missing until we had unpacked everything. A&A had no answer for this clear negligence of a universal moving company practice, and said we'd have to go to arbitration if we wanted to address it. That costs $200. I'd given all my money to A&A already, and after 7 months of this stressful back and forth, I just wanted the process to be over. I accepted their insultingly low offer.
43 days later and no check has been issued. Sal pretends he doesn't know how this process works and I can't get an update from anyone. To add insult to injury, no one at A&A has ever returned my calls--not once--and now they won't even pick up when they see my number calling. This review is my desperate final plea to A&A to please pay us the agreed upon amount so I can finally move on from this nightmare. For all the carelessness and callousness with which they've treated us and our belongings, it's a very small price for them to pay. Literally less than the least they could do.
Read more
Show less
-
Madison Horn — Dec 31, 2022
John my moving consultant called me offering his moving services in a friendly way. When I received the quote they surprised me wi…
John my moving consultant called me offering his moving services in a friendly way. When I received the quote they surprised me with such a great offer, so I decided to move with them. I do not have much free time but anytime I called somebody was always there to take my call, that evidenced they were committed and responsible. I am pleased for having chosen Affordable and Assertive Moving.
Read more
John my moving consultant called me offering his moving services in a friendly way. When I received the quote they surprised me with such a great offer, so I decided to move with them. I do not have much free time but anytime I called somebody was always there to take my call, that evidenced they we…
John my moving consultant called me offering his moving services in a friendly way. When I received the quote they surprised me with such a great offer, so I decided to move with them. I do not have much free time but anytime I called somebody was always there to take my call, that evidenced they were committed and responsible. I am pleased for having chosen Affordable and Assertive Moving.
Read more
Show less
-
Willie Henderson — Dec 30, 2022
This was our first time using these amazing movers I was extremely impressed about their service. These guys were really helpful a…
This was our first time using these amazing movers I was extremely impressed about their service. These guys were really helpful and made my move much easier. I was skeptic in using a moving company due to bad experiences I had in the past, but this one broke those hang-ups and now I feel confident in hiring them again.
Read more
This was our first time using these amazing movers I was extremely impressed about their service. These guys were really helpful and made my move much easier. I was skeptic in using a moving company due to bad experiences I had in the past, but this one broke those hang-ups and now I feel confident …
This was our first time using these amazing movers I was extremely impressed about their service. These guys were really helpful and made my move much easier. I was skeptic in using a moving company due to bad experiences I had in the past, but this one broke those hang-ups and now I feel confident in hiring them again.
Read more
Show less
-
Bruce Ross — Dec 18, 2022
The representative and crew moved my three bedroom house smoothly and without issues. I was impressed on their great care, they we…
The representative and crew moved my three bedroom house smoothly and without issues. I was impressed on their great care, they were so careful when loading and unloading. Their punctuality was one of the aspects that I liked the most. Very reputable company.
Read more
The representative and crew moved my three bedroom house smoothly and without issues. I was impressed on their great care, they were so careful when loading and unloading. Their punctuality was one of the aspects that I liked the most. Very reputable company.
-
Marie Shields — Dec 18, 2022
I knew my move was not going to be an easy one since we owned a big house and a lot of fragile things and some things were large a…
I knew my move was not going to be an easy one since we owned a big house and a lot of fragile things and some things were large and expensive. I told the movers to be very careful, they paid attention to my instructions without hesitation. They were so careful that I would not be able to do it any better. I recommend Affordable and Assertive Moving.
Read more
I knew my move was not going to be an easy one since we owned a big house and a lot of fragile things and some things were large and expensive. I told the movers to be very careful, they paid attention to my instructions without hesitation. They were so careful that I would not be able to do it any …
I knew my move was not going to be an easy one since we owned a big house and a lot of fragile things and some things were large and expensive. I told the movers to be very careful, they paid attention to my instructions without hesitation. They were so careful that I would not be able to do it any better. I recommend Affordable and Assertive Moving.
Read more
Show less
-
Billy Barnes — Dec 11, 2022
I want to say thanks for the great job. The contract was thoroughly explained to us before they got started with the move. Afforda…
I want to say thanks for the great job. The contract was thoroughly explained to us before they got started with the move. Affordable and Assertive Moving worked hard and was very careful with our belongings. I'm a happy customer for sure.
Read more
I want to say thanks for the great job. The contract was thoroughly explained to us before they got started with the move. Affordable and Assertive Moving worked hard and was very careful with our belongings. I'm a happy customer for sure.
-
Bryan Wood — Dec 10, 2022
I went through a long search to find a reasonable price and I found out that Affordable and Assertive got the best price that I co…
I went through a long search to find a reasonable price and I found out that Affordable and Assertive got the best price that I could find. Besides they are nice and hardworking people. Delivery took a couple weeks since it was a cross country move, it was all well planned since the beginning and they delivered on the promised date. I would hire them again.
Read more
I went through a long search to find a reasonable price and I found out that Affordable and Assertive got the best price that I could find. Besides they are nice and hardworking people. Delivery took a couple weeks since it was a cross country move, it was all well planned since the beginning and th…
I went through a long search to find a reasonable price and I found out that Affordable and Assertive got the best price that I could find. Besides they are nice and hardworking people. Delivery took a couple weeks since it was a cross country move, it was all well planned since the beginning and they delivered on the promised date. I would hire them again.
Read more
Show less
-
Julia Shannon — Dec 04, 2022
I'm pleased with their service, everything ran smoothly. The communication, pickup and delivery, everything was quick and easy. Th…
I'm pleased with their service, everything ran smoothly. The communication, pickup and delivery, everything was quick and easy. The movers were kind and professional. They notified me ahead of time about pickup and delivery dates. Very responsible movers.
Read more
I'm pleased with their service, everything ran smoothly. The communication, pickup and delivery, everything was quick and easy. The movers were kind and professional. They notified me ahead of time about pickup and delivery dates. Very responsible movers.
-
Janice Garret — Dec 03, 2022
Affordable and Assertive Moving was so fast and the price was the best I could find. At the beginning I was a little afraid for my…
Affordable and Assertive Moving was so fast and the price was the best I could find. At the beginning I was a little afraid for my fragile belongings but everything arrived in good shape. They adjusted their schedule to mine and that's something that I really appreciate since it's difficult to find a company that is committed to their customers. Totally recommended
Read more
Affordable and Assertive Moving was so fast and the price was the best I could find. At the beginning I was a little afraid for my fragile belongings but everything arrived in good shape. They adjusted their schedule to mine and that's something that I really appreciate since it's difficult to find …
Affordable and Assertive Moving was so fast and the price was the best I could find. At the beginning I was a little afraid for my fragile belongings but everything arrived in good shape. They adjusted their schedule to mine and that's something that I really appreciate since it's difficult to find a company that is committed to their customers. Totally recommended
Read more
Show less
-
Albert Bennett — Nov 28, 2022
I'm grateful for their service. All my stuff got to my new house safe and sound. The crew that delivered my stuff called me 2 hour…
I'm grateful for their service. All my stuff got to my new house safe and sound. The crew that delivered my stuff called me 2 hours before arrival and they showed up right in time. I'm happy for being their customer.
Read more
I'm grateful for their service. All my stuff got to my new house safe and sound. The crew that delivered my stuff called me 2 hours before arrival and they showed up right in time. I'm happy for being their customer.
