It is not ok for a customer to be untruthful with his or her review. As we have repeatedly said, we have no issues honoring any extended limited warranties given by Cams Global. The issue here is that a customer must contact the dealership where the car was purchased (Cams Global) as agreed upon by the signed extended warranty. As stated to the customer, used car sales are not like new car sales where one's warranty can be honored at the affiliated brand businesses. Once the issue was identified by a non-affiliated dealership, and as, per the signed agreement, the customer knows that he or she has a warranty for the issue. It is then the customer's responsibility to contact that dealership (in this case, Cams Global) to honor the warranty. The fact is that the customer chose to have repairs done to the vehicle on his own at another non-affiliated dealer without contacting the dealership where the vehicle was purchased (Cams Global). Said customer signed a legal document stating that the vehicle was purchased “As Is” with a 90-day extended limited warranty by Cams Global. The issues in question would have been covered had Cams Global been contacted. At no point prior to the customer having the vehicle repaired at another non-affiliated dealership was Cams Global contacted to execute our warranty for service. We were contacted after the fact and demands to pay for the repair and towing made. Again, as per the signed document by both parties, we would have made good on the warranty had we been contacted prior. We fully understand that this customer did not know what the issue was which is fine. We fully accept that the car was taken to the closest non-affiliated dealer to have it checked. However, once the customer was told what the issue was, and again because of the signed extended warranty agreement, it was the customer's responsibility to contact Cams Global so that we could handle the problem and have it fixed amicably. This was never done. For example, if your warranty is at one place, one cannot go to a different business and expect the business to honor it. It is no different if one has an extended warranty at business X and one takes it to business Y with the expectation that business Y honor business X's warranty. Again, we here at Cams Global apologize that this incident happened, however, this is not our responsibility since we were not contacted until after the fact with the customer having chosen to have the work completed elsewhere. We stand behind our warranty, and it is regrettable that we were never given the opportunity to do so.

It is not ok for a customer to be untruthful with his or her review. As we have repeatedly said, we have no issues honoring any extended limited warranties given by Cams Global. The issue here is that a customer must contact the dealership where the car was purchased (Cams Global) as agreed upon by the signed extended warranty. As stated to the customer, used car sales are not like new car sales where one's warranty can be honored at the affiliated brand businesses. Once the issue was identified by a non-affiliated dealership, and as, per the signed agreement, the customer knows that he or she has a warranty for the issue. It is then the customer's responsibility to contact that dealership (in this case, Cams Global) to honor the warranty. The fact is that the customer chose to have repairs done to the vehicle on his own at another non-affiliated dealer without contacting the dealership where the vehicle was purchased (Cams Global). Said customer signed a legal document stating that the vehicle was purchased “As Is” with a 90-day extended limited warranty by Cams Global. The issues in question would have been covered had Cams Global been contacted. At no point prior to the customer having the vehicle repaired at another non-affiliated dealership was Cams Global contacted to execute our warranty for service. We were contacted after the fact and demands to pay for the repair and towing made. Again, as per the signed document by both parties, we would have made good on the warranty had we been contacted prior. We fully understand that this customer did not know what the issue was which is fine. We fully accept that the car was taken to the closest non-affiliated dealer to have it checked. However, once the customer was told what the issue was, and again because of the signed extended warranty agreement, it was the customer's responsibility to contact Cams Global so that we could handle the problem and have it fixed amicably. This was never done. For example, if your warranty is at one place, one cannot go to a different business and expect the business to honor it. It is no different if one has an extended warranty at business X and one takes it to business Y with the expectation that business Y honor business X's warranty. Again, we here at Cams Global apologize that this incident happened, however, this is not our responsibility since we were not contacted until after the fact with the customer having chosen to have the work completed elsewhere. We stand behind our warranty, and it is regrettable that we were never given the opportunity to do so.