Purchased a brand new G9 Neo monitor directly from samsung and it arrived broken. Contacted samsung only to have them give me the option of sending back and waiting for refund to re order. They have had the monitor for 6 days and still no refund and now monitor is out of stock and not available to purchase. When I first informed them of the damage they advised me to re pay to have a new one sent instead of sending me one to replace the broken item. Horrible customer service outsourced to India or some other country no in North America.